Endpoint Technician - AutoNation

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.

So what do you say? Are you ready to be part of something big?

The AutoNation Desktop Support team provides world class service and desk side support to all internal corporate associates. The Desktop Support Technician will be taking receipt of escalated service desk support requests and troubleshooting them, documenting, analyzing, and resolving these requests.

Organizational Relationships:

 

Directly reports to Manager, Client Architecture / Level 2 Support / Desktop Support. Interacts with most, if not all, other IT departments on some level, mainly for troubleshooting and equipment set-ups. Also interacts with Facilities for placement of employees and computer equipment and Executive Support.

 

Job Responsibilities:

• Install, configure, and perform minor repairs to various hardware, software, and peripheral equipment, following design or installation specifications.
• Set up new hire equipment for HQ employees, ensuring proper installation of cables, operating systems, appropriate software, hardware, and configuration.
• Respond to tickets and resolve issues in a proactive manner.
• Perform on-site and remote technical support for all HQ associates.
• Follow organizational guidelines for tracking inventory of all hardware and software resources.
• Software deployment.
• Microsoft AVD support
• Dell Wyse Thin Client Backend configuration/Support
• Mobile Device Management Configuration/support for HQ associates
• Lead the Incident Queue administration (escalation, assignment, & organization).
• Main POC for escalations
• Executive Support
• AV Support
• Shipping equipment to HQ remote hires.
• Lead a small team of Desktop Support Technician.
• Provide leadership, guidance, and mentorship to fellow team members.
• Weekly on-call support rotation.

Qualifications:

• Ability to multi-task and prioritize workload efficiently and effectively.
• Familiar with MS O365
• Experience in trouble shooting Windows 10
• AV Support experience
• Excellent verbal/written communication and interpersonal skills.
• Valid in-state driver's license and have maintained an acceptable, safe driving record.
• High school diploma or equivalent
• 5-7 years’ experience in technology field
• Windows 10 OS proficiency.
• Azure Virtual Desktop Experience.

• Experience using remote access tools (TeamViewer)
• Ability to prioritize and understand urgency and impact.
• Ability to write knowledgebase articles.

Interpersonal Skills:

• Strong Customer Service skills
• Exceptional listening skills
• Excellent oral and written communication skills
• Highly motivated individual.
• Ability to carry out the day-to-day functions of their job description independently.
• Ability to communicate clearly and succinctly.
• Ability to compose grammatically correct, concise, and accurate notes.
• Ability to work under pressure in a fast-paced environment.
• Physical Requirements:
• Must be able to lift 30 pounds.

Exciting Benefits and Perks Await You:

• Competitive compensation and 401k matching

• Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits

• Exclusive RX Pet program offering discounts on medications

• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear

• Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers

• Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide

AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.