Endeavor IT - Network Engineer ll - Endeavor Communications
Grand Rapids, MI 49504
About the Job
About our Company:
Welcome to Endeavor IT, where innovation sparks, hearts beat with care, and teamwork reigns supreme! Our dynamic company is fueled by three electrifying values: Take Initiative, Care Deeply, and Endeavor Together. Brace yourself for a workplace where bold ideas take flight, empathy fuels our actions, and collective effort propels us to extraordinary heights. Join the excitement at Endeavor IT, where every moment is a thrill and success is our ultimate adventure!
Duties:
- Understand Professional Service objectives, as well as the role and function of internal team members.
- Implement new hardware, software, and services to our customer base.
- Perform scheduled or reactive onsite service calls.
- Provide escalation assistance to our Support Team as required.
- Knowledge transfer to internal departments to facilitate successful project implementations.
- Proactively plan, scope, oversee, coordinate, track and run assigned projects tasks.
- Provide regular project reviews and reporting to the Operations Manager and Director as required.
- Provide subject matter expertise.
- Oversee assigned projects in terms of resourcing, quality, and output to maximize both the time and cost outcomes for the Company.
- Become a valued member of the Standards and Alignment Committee
- Maintain high positive client and user satisfaction and relationships.
- Keep abreast of the development of relevant IT and telecommunication systems, hardware, and software applications within the industry.
- Implement, participate, and promote Quality Assurance (QA) objectives, processes, and procedures of the Company.
- Conduct thorough checking and self-checking of information and documentation.
- Maintain project files and keep documentation accurate and in good order.
- Assist in the training, mentoring and development of staff.
- Perform general office duties as required.
- Liaising with, managing, and advising Customers, other consultants, and contractors and attending meetings as required.
- Perform other appropriate duties and responsibilities as assigned by the VP of Engineering
- Adopt continuous learning and improvement processes in all aspects of the position.
- Implement, participate, and promote Company Policies and Procedures
Education/Experience:
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Bachelors degree, Advanced degree in technology or equivalent industry required.
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7 years plus previous experience in IT administration and/or technical support experience, or equivalent.
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Strong all-round knowledge of IT and telecommunications infrastructure, hardware, and software applications.
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Demonstrated experience and knowledge of network and workstation operating systems, Microsoft Windows operating systems, and Cloud Technologies
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Demonstrated experience with web and internet technologies.
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Minimum 3 industry standard expert or higher certifications related to network/solution design or administration. The position will also require Technical Accreditations in our core MSP/VAR offerings.
Benefits we offer!
- 401k with 100% match up to 6% employee contribution
- Medical
- Dental
- Vision
- Employer Paid - Life Insurance - 3x your salary
- Employer Paid - Long-term Disability
- Employer Paid - Short-term Disability
- Employer Paid - Access to financial planning services
- EAP
Come Join our team Today!