Endeavor IT - Network Engineer ll - Endeavor Communications

About our Company:

Welcome to Endeavor IT, where innovation sparks, hearts beat with care, and teamwork reigns supreme! Our dynamic company is fueled by three electrifying values: Take Initiative, Care Deeply, and Endeavor Together. Brace yourself for a workplace where bold ideas take flight, empathy fuels our actions, and collective effort propels us to extraordinary heights. Join the excitement at Endeavor IT, where every moment is a thrill and success is our ultimate adventure!

Duties:

• Understand Professional Service objectives, as well as the role and function of internal team members.
• Implement new hardware, software, and services to our customer base.
• Perform scheduled or reactive onsite service calls.
• Provide escalation assistance to our Support Team as required.
• Knowledge transfer to internal departments to facilitate successful project implementations.
• Proactively plan, scope, oversee, coordinate, track and run assigned projects tasks.
• Provide regular project reviews and reporting to the Operations Manager and Director as required.
• Provide subject matter expertise.
• Oversee assigned projects in terms of resourcing, quality, and output to maximize both the time and cost outcomes for the Company.
• Become a valued member of the Standards and Alignment Committee
• Maintain high positive client and user satisfaction and relationships.
• Keep abreast of the development of relevant IT and telecommunication systems, hardware, and software applications within the industry.
• Implement, participate, and promote Quality Assurance (QA) objectives, processes, and procedures of the Company.
• Conduct thorough checking and self-checking of information and documentation.
• Maintain project files and keep documentation accurate and in good order.
• Assist in the training, mentoring and development of staff.
• Perform general office duties as required.
• Liaising with, managing, and advising Customers, other consultants, and contractors and attending meetings as required.
• Perform other appropriate duties and responsibilities as assigned by the VP of Engineering
• Adopt continuous learning and improvement processes in all aspects of the position.
• Implement, participate, and promote Company Policies and Procedures

Education/Experience:

• Bachelors degree, Advanced degree in technology or equivalent industry required.

• 7 years plus previous experience in IT administration and/or technical support experience, or equivalent.

• Strong all-round knowledge of IT and telecommunications infrastructure, hardware, and software applications.

• Demonstrated experience and knowledge of network and workstation operating systems, Microsoft Windows operating systems, and Cloud Technologies

• Demonstrated experience with web and internet technologies.

• Minimum 3 industry standard expert or higher certifications related to network/solution design or administration. The position will also require Technical Accreditations in our core MSP/VAR offerings.

Benefits we offer!

• 401k with 100% match up to 6% employee contribution
• Medical
• Dental
• Vision
• Employer Paid - Life Insurance - 3x your salary
• Employer Paid - Long-term Disability
• Employer Paid - Short-term Disability
• Employer Paid - Access to financial planning services
• EAP

Come Join our team Today!