End User Support Specialist - Everport Terminal Services

Join our team as an End User Support Specialist, overseeing operations at multiple locations. If you're passionate about providing top-notch end-user support and assistance, this role is perfect for you!

WHAT YOU'LL DO:

• Daily Operational Support: You'll be the go-to person for daily operational support and assistance, ensuring the smooth functioning of the department.
• System Maintenance: You'll address terminal operating system data and program issues, adjust configurations, and ensure seamless system performance.
• User Training: You'll conduct training sessions for various modules, empowering team members to maximize system efficiency.
• Troubleshooting: You'll assist customers with link support, Evermail e-mail issues, and data inquiries, ensuring prompt resolution.
• System Optimization: You'll analyze systems to optimize performance, collaborate with users to enhance procedures, and coordinate emergency responses for critical system failures.
• Collaboration: You'll work closely with developers, gather program requirements, review logic, propose UI/UX enhancements, and oversee program testing before implementation.
• Reporting: You'll provide regular project status updates to management, advise on potential program changes, and liaise with vendors for software integration issues.
• Resource Management: You will also participate in the management, and scheduling of resources, based on operational needs, ensure hardware inventory management, and prioritize downtime for updates and maintenance.

WHAT YOU BRING:

• Strong technical expertise in terminal operating systems and related systems.
• Excellent problem-solving skills with a proactive approach to troubleshooting.
• Exceptional communication and collaboration abilities to work effectively across departments.
• Prior experience in program testing, system optimization, and vendor management.
• Ability to thrive in a fast-paced environment and prioritize tasks efficiently.

WHY JOIN US:

• Opportunity to make a significant impact on operations and drive technological advancements.
• Collaborative work culture with room for professional growth and development.
• Competitive compensation package and comprehensive benefits.
• Be part of a forward-thinking team dedicated to innovation and excellence.

If you're ready to take on this exciting challenge and elevate end-user support to new heights, apply now and join us in revolutionizing our operations!