End User support Analyst - Tek Ninjas

Position: End User support Analyst Location: Arlington Heights, IL (Onsite)Duration: 9 Months with EXT Shift: 3rd shift - 3:30pm - 12:00am CST
Member of the 7X24 Unimatic (Unisys) Coverage team. Candidate will be assigned to second shift. Rotating days off, including weekends and holidays. All training is OJT.

• What days will be in-office: Rotating day off schedule includes weekends and holidays.
• What shift (if applicable)/Start Time: 3rd shift - 3:30pm - 12:00am CST

Top 3 skill sets required for this role:

• 1. Attention to detail / ability to work under pressure
• 2. Previous level 2 application and/or mainframe support
• 3. Service desk / incident ticket processing

Responsibilities:

• Under minimal supervision provides mainframe system information (level 2) technical support and operation to the end user community.
• Troubleshoots and resolves hardware, software and user problems as they arise.
• Manages incidents (tickets) from beginning to end.
• Participates in the resolution of chronic problems and/or other technical projects as assigned.