End User - Help Desk Support - BCT LLC

Join an outstanding team that offers exciting job opportunities! Here at BCT LLC every project, client and team member is unique, and we celebrate and leverage that fact through embracing unique methods and talents that drive results.

Description

Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

Identifies user requirements and describes services available or refers inquiries to other staff. Provides technical support to users and assists them in defining and solving computing problems within well-defined areas of responsibility. Assists in preparing documentation of supported products for users. Assists in preparing user training materials and conducts training sessions. Performs programming tasks of limited scope to assist users. Applies computer system knowledge to solve automation problems. Identifies and uses mathematical, algorithmic, and programmatic approaches to define, plan, organize, design, develop, modify, test, and integrate database or data processing systems, computer hardware systems, and simulation models. Formulates architectural designs, functional specifications, interfaces, and documentation for hardware or software systems. Develops design specifications by inspection and analysis to offset malware and to protect and defend USCYBERCOM infrastructure. Researches unconventional application of software and operating systems utilizing adaptations of standardized techniques. Develops project plans, guidelines, and controls.

What You'll Be Doing:

• Interact and assist customers from various parts of USCYBERCOM for all types of IT support needs
• Assess, research, and resolve incidents and requests regarding the use of application software products and infrastructure components
• Maintain a log all incidents and requests
• Provide a positive client support experience
• Monitor systems and peripheral equipment, system processing, and error listings
• Perform IT administration and functions - user adds, moves and deletes, backup and restore, preventive maintenance, and upgrades
• Determine appropriate IT policies, while creating and improving upon system documentation

What Required Skills You'll Bring:

• Active TS/SCI + Polygraph to be considered
• Minimum two (2) years of experience in Information Technology
• Minimum of Bachelor’s Degree in Information Systems, Computer Science, Cybersecurity, Computer Engineering, or related discipline
• One of following security certifications (active status): A+ CE, CCNA-Security, Network+ CE, SSCP, Security+ CE, or higher (minimum DOD 8140/DOD 8570 IAT Level I Certification)

What Desired Skills You'll Bring:

• Experience with VTC scheduling / troubleshooting
• Tier 1 support experience
• Experience with JIRA and Remedy ticketing systems
• Experience with Microsoft System Center Configuration Manager (SCCM)
• A problem solver who can get in, be given a project, and use engineering skills to determine a solution

Location: Fort Meade/Columbia, MD

What we Offer

BCT-LLC offers a highly competitive benefit package to include:

• 401(k) Plan with Matching Contributions
• Independent 401(k) and Investment Advisory Services
• BCT-Funded Health Savings Account (HSA)
• Health/Dental/Vision Coverage
• Life/AD&D Insurance Coverage paid 100% by BCT
• Disability Coverage paid 100% by BCT
• Employee Referral Program
• Tuition/Training Reimbursement
• Gym or Fitness Membership Reimbursement ($70 per month)
• Reimbursement for pet adoptions through 501c3 nonprofits, $300 per calendar year
• STEM Scholarship. BCT provides a $500 scholarship opportunity offered annually for one employee or intern or the child of an employee enrolled in an undergraduate program concentrating on a Science, Technology, Engineering, and Math (STEM) discipline. BCT leadership will announce an annual call for essays to compete for this scholarship.
• Jacquelyn Tate Memorial Scholarship Opportunity. BCT provides a $1,000 scholarship annually for one employee or child enrolled in an undergraduate program in memory of our founding President, Jacquelyn Tate. BCT leadership communicates an annual call for essays to compete for this scholarship with an award date of August 12 each year.

Who is BCT?

BCT, LLC is a woman-owned small business founded in 2006. Since then, BCT has worked tirelessly to construct a foundation laser-focused on its core values of Humility, Respect, Integrity, Loyalty, Kindness, Gratitude, Innovation, and Initiative. In mobilizing these values, BCT has delivered exceptional service to its valued customers and seeks to maintain that reputation at each step. Headquartered in Annapolis Junction, MD, they serve customers throughout the DMV and beyond. With a combined 70 years of experience directly supporting the missions of National Security, BCT’s leadership knows their business better than most. Employees find themselves highly supported by a dedicated and available home-office team and leadership whose focus is their employees' success and happiness. In short, BCT does a small business like none other - check out the difference!

BCT LLC is proud to be an Equal Opportunity Employer. All facets of employment, including the decision to hire, promote, discipline, or discharge, will be based solely on merit & business need. Candidates and Employees will never be subject to discrimination on the basis of race, color, religion, age, genetic information, or any other status protected under federal, state, or local law.