EMS Communicator (part-time) - Level I Trauma Center - The Regional Medical Center of Memphis

EMS Communicator


A Brief Overview
Responsible for receiving, dispatching and coordinating emergency traffic and telephone calls within MEDCOM center (MEDCOM serves as the coordination point in situations requiring EMS resources; conducts flight dispatch and coordinates pre-hospital information for air/ground ambulance services). Operates equipment used for emergency medical services communications.

What you will do

• Monitors computer based telephone system and radio console to receive calls requesting emergency dispatch services.
• Operates EMS telephone system and radio console to receive and transmit calls in MEDCOM Center and coordinates West Tennessee EMS radio traffic and telephone calls including adequate documentation. • Receives emergency calls/request and determines priorities in accordance with established policies and procedures. • Responds appropriately and provides notifications to calls for emergency services. • Dispatches air ambulance services; conducts flight following and coordinates information for air ambulance services (helicopter) to accurate destination. • Keeps track of the status and location of incoming Ambulances. • Initiates and maintains “patch” communications between the field emergency personnel and base hospital for paramedic orders and reports. • Transfers or conference calls pre-hospital personnel or referring physician/hospital personnel to appropriate receiving personnel. • Notifies or informs hospital emergency room personnel of impending patient admissions. • Demonstrates knowledge and skills to provide emergency communication services and maintains competency to respond quickly and accurately receive and transmit information of an emergency nature.
• Works collaboratively and communicates effectively to coordinate and implement MEDCOM activities with peers and other members of the health care team and pre-hospital personnel to ensure the continuity of patient care.
• Prepares and maintains required logs, records, reports, tape libraries and files with required documentation for administrative and compliance purposes. • Maintains list of on call physicians and ancillary staff. • Updates EMS System and HRTS computer programs daily. • Utilizes computer system to retrieve information and generate reports.
• Maintains confidentiality in matters relating to patient, department and hospital information. Adheres to established department and organization policies (i.e. HIPAA, Confidentiality, and Compliance Policies).
• Completes required continuous training and education, including department specific requirements. • Attends staff meetings, all mandatory in-service and additional continuing education as required. • Participates in emergency and disaster drills as required. • Responds to problems/opportunities to improve care. • Supports and participates in the organization’s Performance Improvement initiatives to improve operations, decrease turnaround times, streamline work processes and work cooperatively and jointly to provide quality EMS communication services.
• Assists with care and maintenance of department equipment per regulatory requirements. • Monitors equipment and takes corrective action to ensure the integrity of the equipment and avoid downtime. • Reports malfunction of equipment to supervisor. • Ensures that required documentation on testing and safety inspections of equipment is available for review and prepared in a timely, clean and concise manner.
• Performs activities in compliance with all federal and state communications mandates, operating procedures, data entry and retrieval requirements.
• Operates overhead and personal paging system.
• Provides coverage for relief and absences as required. Demonstrates flexibility to work evenings, nights, weekends and holidays to maintain 24-hour coverage of the MEDCOM emergency dispatch system.

Qualifications

• High School Diploma Required and
• Successful completion of an Emergency Medical Technician course Required and
• Must successfully complete FAA Flight Followers Training within 90 days of hire Required
• State certified as Emergency Medical Technician Upon Hire Required and
• If certified by another state, must obtain TN certification within 1 Year Required
• Minimum 2 years experience of extensive EMS field experience or EMS/Police/Fire communications experience Required

Physical Demands

• Standing - Occasionally
• Walking - Occasionally
• Sitting - Constantly
• Lifting - Rarely
• Carrying - Rarely
• Pushing - Rarely
• Pulling - Rarely
• Climbing - Rarely
• Balancing - Rarely
• Stooping - Rarely
• Kneeling - Rarely
• Crouching - Rarely
• Crawling - Rarely
• Reaching - Rarely
• Handling - Occasionally
• Grasping - Occasionally
• Feeling - Rarely
• Talking - Constantly
• Hearing - Constantly
• Repetitive Motions - Frequently
• Eye/Hand/Foot Coordination - Frequently

Regional One Health is committed to diversity and inclusion. We are an equal opportunity employer including veterans and people with disabilities.

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