Employment Specialist/Job Coach - Phoenix

• Minimum of One year’s experience in a rehabilitation, non-profit facility, or comparable setting in the area(s) of case management, service provision, working with individuals with various disabilities, job development, job placement, follow-up, and training.

• Proficiency with Microsoft Office suite and general computer operation is required.
• Experience in marketing and public relations. 
• Strong working knowledge of disability management and awareness.

• Must be authorized for coverage under agency insurance if operating agency vehicle, have good driving record, valid driver’s license, and/or required level of personal auto insurance.
• Must be able to satisfactorily complete a background check, per company requirements.
• Ability to communicate with tact and maintain confidentiality.
• Adequate ability to communicate in spoken conversation – adequate volume of speech.
• Adequate ability in writing/reading/mathematics.
• Ability to effectively build and maintain positive working relationships with management and peers.
• Strong organizational, project planning, and management experience with proven analytical and multi-tasking skills.
• Superior listening, verbal, and written communication skills.
• Proficiency in general reporting and basic case file management.

• Complete training as defined by the Phoenix Professional Development Plan.

• Provide information as requested for various statistical requirements.
• Maintain reporting and records as outlined by policy, referral source, and accreditation requirements.
• Know current contract requirements, AbilityOne regulations, CARF standards, social security guidelines, Phoenix mission/policies, departmental goals and objectives and other sponsoring agency guidelines.

• Provide employment readiness training (group and individual), assessment, job development, job placement, job coaching, and follow-up for referred persons.

• Serve as a facility consultant regarding the employment readiness of program participants.
• Serve as a primary resource person for information on current employer needs.
• Provide job coaching assistance as directed by the referral source.
• Participate in mission-based community activities.

• Possess or ability to obtain a government secret clearance and pass a background check within a reasonable time as determined by the employer.
• Ability to gain unescorted access to Redstone Arsenal.
• Provide select case management services to Phoenix employees certified as having a disability to include: direct intervention, job coaching, referrals to social service/community agencies and work site visits; development and maintenance of competitive employment evaluations and reasonable accommodations per AbilityOne guidelines; report generation per specific guidelines, vocational counseling, behavior management, compliance certification and personnel assessment; reporting and file maintenance.
• Maintain contact and communication with appropriate supervisors, project managers, and other Phoenix Vocational staff to provide effective case management services.

• Adequate ability for conversation, telephone use, and emergency information systems.
• Ability to be independently mobile on all surfaces and situations.
• Ability to move safely about the work area.
• Ability to retrieve items from high and low areas.
• Ability to perceive size, discrimination, temperature, shapes, and/or textures.
• Physical stamina to work at least 8 hours per day.

• Must be able to change routine positively.
• Must be able to follow through on assignments independently.
• Must have good organizational skills.
• Must have a long attention span to listen to people, perceive the real problems, and bring issues to a successful conclusion.
• Must be able to analyze many variables and choose the most effective course of action for the organization at any given point in time.
• Must possess effective oral and written communication and interpersonal skills.
• Must be able to maintain confidentiality.
• Must have stable work behaviors daily.
• Must have adequate individual coping skills.
• Must be able to maintain good work attendance.
• Must be able to resolve problems, handle conflict, and make effective decisions even in emergencies.
• Must be able to exercise good judgment to maintain a safe work environment.

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