Employment Services Technician 1 (PCN 07-5134) - State of Alaska

What You Will Be Doing:
The Employment Services Technician 1 assists a widely diverse customer base, including job seekers and employers, with identifying and resolving potential obstacles to employment; developing and obtaining career goals through career planning, researching labor market information; and referrals to employment, partners, and community resources. The Employment Services Technician uses critical thinking skills, presentation and public speaking skills, problem-solving skills, conflict resolution skills, coaching skills, and independent work strategies while utilizing a variety of computer databases and software.

Our Organization, Mission and Culture:
The incumbent plays a vital part of the division’s mission in strengthening Alaska’s workforce and encouraging economic stability for communities in Alaska. This work is achieved by providing quality employment, re-employment, and referral services to high-demand, high-growth occupational industries. At the Mat-Su Job Center, we have an abundance of team spirit, strong values, and a commitment to the work we do. We are dedicated to building a well-trained and prepared workforce by serving our customers and businesses with the highest level of service, knowledge, and professionalism within the Anchorage/Mat-Su economic region.

The Benefits of Joining Our Team:
At the Mat-Su Job Center, we are committed to our values and understand that in sharing our expertise we empower others (and ourselves) to cultivate well-being through meaningful work and family sufficiency. The work schedule consists of 7.5 hour days, with a 37.5 hour workweek. The State of Alaska offers generous paid leave accrual, health benefits and a comprehensive retirement plan. Upon passing probation, you will be eligible for an Alternate Work Week Schedule that will provide every other Friday off.

The Working Environment You Can Expect:
This uniquely rewarding position is located in the beautiful Mat-Su Valley. The daily work environment is full of variety with ever-changing priorities and assignments. This is a public facing customer service-driven position and involves extensive in-person contact to explain and elicit information regarding procedures, services, and/or requirements relating to employment services provided by Resource Room staff at the Mat-Su Job Center. Visit your local Job Center or our website jobs.alaska.gov to learn more.

This position may require local travel on a limited basis to conduct services or to attend training. A state vehicle is available to schedule and use.  

Who We Are Looking For:

• Customer/Quality Focus: Anticipates, monitors, and meets the needs of customers and responds to them in an effective, appropriate manner. Demonstrates commitment to identifying customers’ apparent and underlying needs and continually seeks to provide the highest quality service and product to all customers.
• Flexibility: Is open to change and new information; adapts behavior or work methods in response to new information, changing conditions, or unexpected obstacles; effectively deals with uncertainty.
• Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.
• Oral Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
• Teamwork: Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals.