Employer Partner Relationship Manager (Berks County, PA) - First Commonwealth Federal Credit Union

Are you a highly driven people person, who is motivated to reach goals and possesses a relentless work ethic? Are you excited about a sales role that offers you the independence to control your flexible work schedule (in person and virtual) and allows you to be a part of a collaborative, winning team?  Then this is the job you have been waiting for!

Who we are:
We are a consumer-friendly alternative to banking. We offer all the services you're accustomed to, but at better rates and lower fees. That's because we're structured differently than banks. Banks are in business to earn profits for their stockholder investors. Our credit union exists to improve our member's financial well-being. We don't have stockholders. Instead, we're cooperatively owned by our members (account holders). We return our profits to members in the form of higher dividends on savings, lower rates on loans and lower fees.

Our mission is empowering the pursuit of financial happiness and our vision is to become the most beloved financial partner in our communities.

We live by our values of Honesty • Innovation • Generosity • Humility • Excellence • Respect 
#beYOU with us! Our Members come from all walks of life and so do our Employees. First Commonwealth encourages Applicants from diverse backgrounds to apply and is proud to be an equal opportunity employer. All qualified Candidates will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status or any other characteristic protected by applicable law.

What you will do:
This high-profile position requires a dynamic, high-energy professional to represent FCFCU’s brand and corporate values within your assigned member group market. In this role you will foster B2C and B2B relationships to significantly grow membership and product/service utilization and be responsible for delivering an unmatched sales and service experience as a function of First Commonwealth’s Bank @ Work Program.

You will help empower members on their pursuit of financial happiness by offering personalized, needs-based solutions under the direction of VP, Director of Corporate and Community Development and partnership with our Market Managers by executing the following:
•    Act as primary contact to develop, cultivate and nurture member group relationships in HR, Finance and other key business areas within your assigned member
     groups. 
•    Work with member group contacts to deeply understand their business in order to grow membership, product/service utilization and business services
     relationships. 
•    Act as the face of FCFCU to your assigned relationships and leverage relationship management best practices to achieve goals. 
•    Manage schedule of visits to your assigned member groups per business development plan (weekly, monthly, quarterly, annually) to ensure 80%+/- of time is
     spent in the field. The remainder of time is to be spent in the financial centers in your assigned market to allow for collaboration with Associates, Managers and
     members to identify leads and understand the market needs, trends, etc.
•    Facilitate continual collaboration among key internal stakeholders in your assigned market including but not limited to Retail, Lending, Business Services and
     Marketing teams.
•    Ensure your top-tier member groups needs are being met based on the group’s individual penetration plan and preferences utilizing various tools and resources.
     This includes onsite visits, benefit fairs, webinars, seminars, events, lead capture, and email.
•    Be the primary VOC (voice of customer/member) for your assigned member group relationships, relaying critical feedback to help FCFCU continually improve and
     make doing business with us easier and more attractive.

To succeed in this role, you will have:
•    Possess a can-do attitude, with the ability to network, drive urgency in the sales cycle and execute solution strategies; manage a robust pipeline.
•    Excellent listening and collaboration skills, with the ability to work collaboratively in a team environment.
•    Excellent oral and written communication skills, with ability to deliver presentations to small groups. 
•    5+ years in a sales or relationship management role within the financial services industry
•    Proven ability to create rapport in a retail B2C sales environment and achieve goals
•    Proven ability to nurture, cultivate and manage B2C relationships and achieve goals
•    Associate degree in business, or a related field; or commensurate work experience. 
•    Proficient in MS Office, Internet and E-mail. 

Preference will be given to those who have:
•    Fluency in Spanish.
•    Bachelor's degree in business, or related field. 
•    Financial Wellness certification.