Employer Engagement Program Manager - World Relief

Role & Responsibilities

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Staff Supervision
• Embody the mission, vision and values as a leader and an example for staff, volunteers, clients and the community
• Hire, train, supervise, coach, and evaluate Employer Engagement Program staff at WRM, which will include one full-time EEP Specialist and 3-4 part-time instructors
• Assist staff with setting individual goals, identifying professional development opportunities, practicing self-care, and managing priorities and workload
• Facilitate regular meetings with staff to provide supervision and support, including communicating expectations, providing constructive feedback, assisting with problem-solving, and providing accountability and coaching in areas needing improvement
• Participate in regular meetings with other program managers to ensure quality, team-based, and client-centric service provision
• Program Oversight and Collaboration
• Develop a strategy and annual program plan to successfully execute the newly created Employer Engagement Program at WRM. Program planning and implementation will benefit from workplace ESL pilot programs previously rendered by World Relief Memphis.
• Oversee program areas of direct service including eligible client intake and assessment, recurring client check-ins, training curriculum development (in conjunction with the education team), English language and job skill training, and community partnerships
• Serve as the lead partnership manager for current employer partners, ensuring curriculum, training schedules, and other partnership commitments are met
• Prospect new employer partners with the goal of acquiring at least five new employer partners per year
• Establish a referral and intake system, assign caseloads, provide training and program leadership, and provide guidance on direct services implementation.
• Ensure all required services, enrollments, service plans, and follow-up are completed •Develop and maintain systems, policies, manuals, course materials, and procedures for EEP staff, within the framework of World Relief's systems and policies
• In conjunction with finance staff, monitor program budgets, reviewing them monthly at a minimum, to ensure expenses do not exceed income
• Facilitate internal cross departmental meetings to ensure strong internal collaboration and coordination around service provision and program design
• Participate on national partner calls hosted by the Office of Refugee Resettlement with other EEP grant recipients to discuss best practices and trouble shoot challenges
• Perform direct services as needed
• Program Evaluation and Reporting
• Complete and submit reports and statistics to grantors and WRM leadership on a monthly, quarterly, semi-annual, and/or annual basis
• Perform monthly quality control tasks to ensure accurate reporting to grantors, including review of case documentation and case files to ensure grant compliance and appropriate and timely service delivery
• Participate in all program audits conducted by federal, state, and local grantors and the World Relief Home Office
• Oversee initiatives around beneficiary feedback, data evaluation, labor market research, best practice standards, and comprehensive workforce solutions that are consistent with principles of Workforce Development practices Communication and Collaboration
• Collaborate with the education team, economic empowerment team, and the volunteer services team to create an interdepartmental program vision and seamless service provision
• Maintain regular communication with program managers and directors, locally and regionally, and provide appropriate feedback when relevant
• In collaboration with program directors and managers, evaluate new funding opportunities and participate in grant writing as needed

Knowledge, Skills, & Abilities

• Ability to coach, motivate, and encourage others to work effectively and pursue excellence
• Fluent in English with strong interpersonal communication skills – active listening, speaking, and writing
• Excellent problem-solving and conflict resolution skills; ability to assess, analyze, and respond to changing realities appropriately
• Ability to manage multiple demands and deadlines with flexibility
• Decisive, ability to obtain necessary information to make good decisions
• Strong ability to work independently, remain focused, productive, and accomplish goals in a challenging, fluid and sometimes unpredictable environment
• Strong team player who demonstrates commitment and the ability to collaborate effectively across department and program areas
• Demonstrates integrity, humility, positivity, and a willingness to learn
• Ability to mediate conflict and provide constructive feedback in a timely manner
• Experiencing developing programs, products, and business strategies highly preferred
• Strong computer skills required (Word, Excel, PowerPoint, Outlook);
• Previous experience managing staff toward shared goals
• Previous grants management experience strongly preferred
• Previous experience in refugee and immigrant employment, language training or other training strongly preferred
• Willingness and ability to commit to the position for a minimum of three years
• Must be willing to perform other tasks as assigned

Requirements

• Mature and personal Christian faith
• Committed to the mission, vision, and values of World Relief
• Desire to serve and empower the Church to impact vulnerable communities
• Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Evangelicals For the Health of The Nation document
• Understanding of the U.S. employment market, particularly in Chicagoland
• Proficient in Microsoft Office applications
• Bachelor's degree
• Valid Driver's License and good driving record

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