Employee/Universal Fulfillment Specialist - BankUnited

SUMMARY: The Employee/Universal Fulfillment Specialist supports the day-to-day operations of Employee Accounts and Retail and Business Online Banking, which includes online account opening functions. This position evaluates, assesses and provides solutions for employee/customer related issues for all aspects of online banking and account opening/maintenance for employee and online accounts and provides support to Client Care Center.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties and special projects may be assigned.

* Ensure that employee accounts/online branch operation functions are managed accurately and timely. Maintain employee accounts/branches' operational integrity.

* Manage service levels against customer expectations.

* Ensure day-to-day compliance and operational risk controls in accordance with bank and/or regulatory standards and policies.

* Approve specific check amounts, wire transfers, cashier's checks, uncollected funds, and insufficient funds based on credit authority limitations preset by management.

* Maintain an understanding of all current financial products, policies, procedures and regulations.

* Adhere to all current policies, procedures, and compliance/audit requirements.

* Processes new online account set-ups and performs on-going maintenance to existing online accounts.

* Facilitate the new account online banking workflow, which includes but not limited to application processing, user onboarding, and tracking applications.

* Efficiently and effectively interacts with internal and external customers and serves as a resource for answers to questions regarding Retail and Business online banking.

* Provides effective, efficient communication through a variety of means by telephone, email, chat and regular mail correspondence.

* Adheres to internal and external defined service level agreements.

* Supports all phases of employee accounts/online branch procedures.

* Performs duties and responsibilities involving knowledge and application of policies and procedures that require independent judgement in the determinations of actions to be taken.

* Maintains an understanding of all current financial products, policies, procedures and regulations. Creates and maintains the departmental procedures.

* Participates in system testing and provides timely feedback.

* May be required to assist other areas of the client care center on an as needed basis.

* Adheres to and complies with applicable, federal and state laws, regulations and guidance, including those related to anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.).

* Adheres to Bank policies and procedures and completes required training.

* Identifies and reports suspicious activity.

EDUCATION

HS Diploma required And

EXPERIENCE

* 1-3 Years Customer Service/Online Banking experience required

* 1-3 Years progressive banking/call center experience with demonstrated leadership capabilities required

* 1-3 Years Strong branch operations and sales experience preferred

KNOWLEDGE, SKILLS AND ABILITIES

* Thorough knowledge of bank policies, procedures, products and services.

* Must be able to act independently and show sound judgement in problem resolution, making decisions that comply with bank policies and procedures.

* Must have excellent written and verbal communication skills.

* Time management skills required.

* Demonstrated ability to maintain a professional demeanor under pressure, work autonomously, be flexible, and manage multiple tasks in a dynamic environment.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled