Employee Relations Specialist at Virtual Company

6 month long contract opportunity. Immediate need!

The Employee Relations Specialist (Hybrid, 2 days oniste) is responsible for developing, implementing, and overseeing employee relations programs and policies. This role provides value-added HR consulting and subject matter expertise, focusing on promoting a positive and collaborative workplace culture while addressing and resolving issues between employees and the organization. The Employee Relations Specialist works closely with operations teams, management, and other stakeholders to ensure fair and consistent application of federal, state, and local regulations, policies, and procedures.

Essential Duties and Responsibilities:

• Conduct thorough investigations into employee complaints and concerns, resolving employee conflicts and disputes in a fair and timely manner.
• Participate in talent assessments and assist with talent management, leadership development initiatives, performance management, and core HR processes (e.g., hiring, transfers, and terminations).
• Develop and implement employee relations policies and procedures, ensuring company compliance with federal, state, and local employment laws and regulations.
• Provide guidance to employees on company policies and procedures, facilitating effective communication between employees and management.
• Analyze situations to make timely recommendations that alleviate risk and positively impact the business and employees.
• Assist in performance management processes, including performance reviews and disciplinary actions, and advise managers on performance-related issues.
• Gather, review, and analyze data to identify trends and recommend solutions to improve performance, retention, and the employee experience. Monitor employee engagement levels and track key employee trends.
• Conduct audits to ensure compliance and provide feedback to management. Develop appropriate action plans based on audit findings.
• Participate in unemployment hearings, depositions, wage claims, and audits. Assist Legal in facilitating or investigating lawsuits and agency charges.
• Collaborate with HR and management to develop and implement employee engagement initiatives, enhancing employee satisfaction and retention.
• Serve as an ambassador of the HR team, building rapport and trusted relationships with all levels of employees.
• Conduct exit interviews, analyze trends impacting retention, and offer solutions to improve employee satisfaction and reduce turnover.
• Collaborate with People Development and Training functions to develop and conduct training sessions.
• Partner with internal teams (e.g., Leave of Absence Administrator, HR Systems) to address employment-related needs and concerns.
• Coach or mentor new or less experienced HR team members, providing ongoing guidance and support.
• Work collaboratively and effectively with support center and field employees.
• Perform other duties or responsibilities as assigned by the supervisor.

Qualifications – Education, Experience, License/Certifications:

• BA/BS degree required, preferably in Human Resources Management.
• Minimum of 7+ years of HR generalist experience in a multi-state, multi-site role, preferably in the restaurant, retail, or hotel industry.
• Valid driver's license.
• PHR/SPHR, SHRM-CP/SHRM-SCP, or relevant certifications desired.

Knowledge, Skills, and Abilities:

• In-depth understanding of employee relations, organizational culture, employee engagement, and HR best practices.
• Extensive knowledge of state, federal, and local employment regulations and compliance.
• Experience in leading, managing, coaching, and developing others.
• Ability to partner with and influence management and all levels of employees.
• Flexible work style and approach based on operational needs and HR partnership.
• Ability to maintain confidentiality and handle sensitive information.
• Knowledge of FMLA/CFRA and ADA matters, including engagement in the interactive process and reasonable accommodations.
• Confidence in executing strategic initiatives and making fact-based decisions.
• Strong analytical and problem-solving skills with meticulous attention to detail.
• Effective communication skills with internal and external business partners.
• Ability to prioritize and plan work assignments under pressure of frequent and tight deadlines.
• Proficiency with technology, including Microsoft Office Suite applications, customized database applications, and internet research tools.
• Ability to manage and prioritize competing time-sensitive requests while working well in a team atmosphere under pressure.
• Ability to exercise independent judgment on matters of significance to the company.
• Willingness and ability to travel locally and to out-of-state locations as needed.
• Bi-lingual in Spanish is a must