Job Title: Employee Relations Specialist - Contract
Department: Human Resources
Reports to: Vice President of Human Resources & Talent Acquisition
FLSA Status: Non-Exempt

Company Overview
ProSmile is the fastest growing dental organization on the East Coast and has the largest network of affiliated multi-specialty dental practices in New Jersey, with an expanding footprint in District of Columbia, Pennsylvania, and Maryland. Our premier DSO is led by world class dentists who understand what highly skilled dentists and dental professionals need to grow a practice while focusing on delivering the best-in-class clinical care to their patients. We offer up-to-date equipment and technology, experienced and friendly staff, and dentists who truly care about their patients.

Position Summary
The Employee Relations (ER) Specialist – Contract position will support employees and managers by providing consultation and coaching on employee relations matters that will contribute toward a strong company culture while ensuring proactive risk management and valuing employee satisfaction and objective outcomes.

The ER Specialist - Temp works directly with employees and managers, providing coaching and guidance on performance improvement and conflict management matters, investigations, and disciplinary processes in a neutral, consistent way that contributes toward driving the HR strategy. This position will work closely with the Human Resources Business Partners, HR coordinators and Benefits Specialists to ensure a fair and consistent employee experience.

Duties and Responsibilities
The duties include, but are not limited to:

• Conducts the full life cycle of workplace concerns and/or investigations on a wide range of employee relations issues including performance, behavior, and attendance.
• Advises on formal processes in accordance with ProSmile policies and appropriate regulatory guidelines.

• Develops and maintains strong, positive relationships with employees at all levels of the organization while providing excellent customer service.
• Manages, organizes, and appropriately prioritizes several projects and tasks simultaneously, ensuring timely delivery within deadlines, adherence to project goals, and comprehensive task completion.
• Documents and organizes case and task information meticulously and thoroughly.
• Asks probing questions to ensure all data relevant to the investigation is collected and best actions and decisions can be made.
• Listens to concerns, analyzes problems, and provides and influences recommendations both verbally and written.
• Partners with other areas of HR not limited but including Benefits, Leave, Talent, and Onboarding for successful task or project completion.
• Assists with coordination and delivery of training and coaching for managers and employees.
• Pulls reports from HRIS (ADP), organizes and analyzes data for insights.
• Coordinates and schedules Exit Interviews for HRBPs.
• Reviews and collects data from existing case management system.
• Performs miscellaneous job-related duties as assigned.

• Preferred undergraduate degree in business, human resources, or related subject.
• Minimum of 3 years of employee relations experience required.
• Experience dealing with employment law principles and conducting and advising on investigations.
• Experience partnering with several clients and coaching leaders and employees.
• Proficient in Microsoft Office Suite, including Word, Excel, PowerPoint, Teams, and Outlook.
• Proficient in using HRIS systems, with a strong preference for ADP.
• Ability to generate and analyze HR reports and metrics using ADP reporting tools.

Knowledge and Skills/Expected Competencies

 

• Excellent organization, prioritization, follow up, analytical and time management skills with ability to handle multiple priorities and deadlines.
• Helpful and constructive view of working with others to achieve positive outcomes.

• Ability to develop and implement new approaches to improve processes, procedures, or the general work environment.
• Strong analytical skills to review data and problems, effectively solve problems and create action plans.
• Ability to maintain confidentiality as appropriate with cases and sensitive information.
• Strong knowledge of HR employment/compliance law.
• Excellent verbal and written communication and interpersonal skills.
• Awareness of multiple HR disciplines and processes (i.e., compensation, benefits, leave, talent acquisition).
• Ability to problem solve with minimal guidance but willingness to ask for help if appropriate.
• Ability to make informed decisions in the face ambiguous or complex situations.
• Demonstrates exceptional attention to detail and thoroughness in all aspects of work, ensuring accuracy and completeness in tasks, documentation, and reporting.
• Flexibility and willingness to deal with competing priorities and assist others as needed in a team environment.
• Has an inclusive apply lens in daily work and interactions and when making decisions and actions.

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk and use hands and arms to operate general office equipment (PC, telephone, file cabinets, copier, fax machine and printer). The employee may occasionally lift and/or move between 10 and 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. The employee may need to travel to healthcare practices.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually low to moderate.

The Company reserves the right to modify the job description based upon its needs and may require the employee to perform functions beyond those mentioned above. Neither this job description nor any other communication creates an employment contract between the Company and the employee.

Equal Employment