Employee Benefits Account Coordinator - Alera Group

OVERVIEW

Orion Risk Management is seeking a personable and talented Employee Benefits Account Coordinator for a new remote opportunity with their Employee Benefits team!

Are you looking to be part of a company where you have exciting opportunities to learn, grow and make a positive impact?

Join a team where each employee is empowered to listen generously, speak straight, collaborate, and build each other up through mutual accountability and shared success.

If that is what you're looking for, this is your chance to be part of an amazing organization!

RESPONSIBILITIES

• Assisting with maintenance and servicing the day-to-day needs of the Producer, Account
  Lead, clients, and employees.
• Assist with the Alera resources, client team, and client on communication materials.
• Assist Help Desk with Inquiries from employees when needed and escalated claims and
  eligibility.
• Provide ongoing support to clients with the direction of the Account Lead.
• Assist the Account Lead in preparing for onsite client and/or employee enrollment meetings.
• Communicate on a professional level with insurance carriers and other vendors to address
  client issues in a manner that produces optimal results in a timely manner.
• Work effectively and collaboratively with internal client service team - producers, account
  lead, financial analyst to handle requests in a professional manner.
• Assist with open enrollment preparation and follow-up.
• Order and assist in assembling any Open Enrollment Materials & Required Notices.
• Enter and maintain client data in Outlook, Salesforce, Ndrive/Xdrive.
• Process Open Enrollment Change/Enrollment Forms (i.e., Ease and manual processing).
• Review and respond timely to any client issues, questions, concerns, or customer service
  inquiries that are directed to you.
  
  

QUALIFICATIONS

• Excellent time management skills and ability to prioritize work and multi-task.
• Strong organizational skills, attention to detail, and ability to successfully interact at all
  company levels while maintaining a high degree of confidentiality.
• Assume other special duties as requested such as maintenance of Zendesk, client landing
  pages, client reconciliations, etc.
• New hires without an active life and health license will be required to obtain license within 6
  months from date of hire. Please make sure to coordinate with the team to ensure the time
  you need to obtain the licensing requirement coincides with workload.
• Maintain CE credit requirements to ensure appropriate life and health license is kept active.

BENEFITS

We offer comprehensive benefits to employees, including medical, dental, STD, LTD and life insurance, 401k, paid time off and much more.

Salary: $24-$27/hr

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

If you're a California resident, please read the California Consumer Privacy Act prior to applying.