Employee Assistance Program Case Manager - Bronson Healthcare

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Team Bronson is compassionate, resilient and strong. We are driven by Positivity which inspires us to be our best and to go above and beyond for our patients, for one another, and for our community. 

If you’re ready for a rewarding new career, join Team Bronson and be part of the experience.

Location

BBC Bronson Battle Creek

Title

Employee Assistance Program Case Manager

Responsible for the delivery of employee assistance program (EAP) intake screening and assessment, consultation, and solution-focused support services to all EAP members of diverse backgrounds and populations. Provides clinical screening and assessment in such areas as mental health, couples/family, depression/anxiety, trauma, suicide, interpersonal violence, children to adults, abuse/neglect, grief, crisis intervention, advocacy, and substance abuse. Provides in-the-moment support and crisis stabilization to high-risk clients, case management and triage, and referral coordination with affiliate providers within our national network. Is responsible for providing direct patient care. Must demonstrate competencies specific to the population served.

Additional Job Description

• Master's degree in social work, counseling, psychology, or related field required
• Licensed Master’s Social Worker–Clinical, or Licensed Professional Counselor, Limited License Psychologist or Temporary Limited License Psychologist credentials required (must be in good standing and valid in Michigan).
• Individuals with EAP experience preferred
• 3 years full-time professional level work experience in mental health with all age groups, with preference for individuals with a background in treating substance use disorders  
• Responsible for answering calls in the Bronson HelpNet (EAP and Behavioral Health Specialists) call center, conduct mental health screenings, provide empathic, nonjudgmental emotional support, and meeting caller needs.
• Assist clients in locating and securing appointments for counseling within national network of providers, in coordination with insurance benefits.
• Maintains confidential records and files for Bronson HelpNet offices, including highly confidential materials related to contract and client activity
• Develop and review individualized clinical care plans and case management services for management referral clients in collaboration with affiliate providers to address presenting issue(s).
• Performs clinical assessments with client and/or eligible members to determine appropriate level of care and type of intervention to formulate treatment and discharge planning case management
• Performs provider relations responsibilities in collaboration with Information Specialist, Intake Team, Leadership and credentialing agency, including provider Agreements, provider development and network coverage, documentation and quality of work, communication, provider engagement, affiliate referral process
• Communicates and coordinates services provided with affiliate providers and corporate clients, within HIPAA (Health Insurance Portability and Accountability) regulations and guidelines.
• Work between the Battle Creek and Kalamazoo HelpNet sites
• Participates in on-going education and training to meet professional and program requirements.  Participates in required in services, staff meetings, committees, and completes all required competencies.
• Represents HelpNet and Bronson to the community by performing various functions i.e., speaking engagements, networking, and educating about program services.
• May Perform minimal psychotherapeutic interventions in a variety of modalities, including individual, group, couples, and families.
• Shows commitment to providing outstanding customer service to all customers reflective of our mission, values, and customer service standards.
• Maintains a working knowledge of applicable accreditation standards, Federal, State, and local laws, and regulations. Employee Assistance Professional Association and APA (American Psychological Association) Code of Ethics, as well as other policies and procedures to ensure adherence in a manner that reflects honest, ethical, and professional behavior.
• Considerable skills, knowledge of/and ability to be empathic, crisis and clinical assessment, intervention, and counseling techniques, as well as equitable care to all clients and customers
• Considerable ability to communicate effectively with individuals experiencing emotional crisis or emergency situations in accordance with Hospital policies and procedures
• Knowledge of community service organizations and the types of assistance they provide
• Ability to communicate effectively in both oral and written form.
• Proficient in Microsoft Word, Excel, EMR (Electronic Medical Record) and skilled in various technology programs
• Ability to establish and maintain effective relationships with corporate customer representatives (Human Resources), referral and community service agencies, providers, and clients
• Performs related duties as assigned.

Shift

First Shift

Time Type

Full time

Scheduled Weekly Hours

40

Cost Center

8563 Help Net (BBC)

Agency Use Policy and Agency Submittal Disclaimer

Bronson Healthcare Group and its affiliates prohibit accepting unsolicited resumes from recruiters or third-party recruiting agencies without a valid written agreement and direct request from the Talent Acquisition Department for a specific job position. Resumes sent without these conditions will be considered property of Bronson Healthcare Group, and no fees will be paid for such candidates, even if hired. This policy holds regardless of any pre-existing agreements with recruiters. Only candidates submitted through an approved agreement for a specific named position are eligible for fee consideration.

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