Emergency Shelter Case Manager - Open Door Mission

Schedule: Monday-Friday 8am-4pm. 40 hours/week.

"As I love you, you must love one another." (John 13:34). Since 1952, Open Door Mission has existed to
restore hope and change lives of Rochester's men, women and children.
Does the idea of balancing professional best practices with Christ-centered compassion excite you? Are
you looking to provide more meaning in the life of someone who is experiencing homelessness,
addiction, or trauma while working for an employee-voted Rochester Top Workplace?
We believe the value we provide to our community is highlighted by the strength of our employees.
Since all our programs are residential, we can't compete with remote work scheduling. We demonstrate
the value in our employees through a generous 6-week time off policy, 100% contribution towards
dental and vision plans, 70% contribution towards several medical plans, and an employee assistance
program that provides 8 counseling sessions to each of our employees and their families.
In addition to the normal compensation and benefits, we offer a 6-month retention bonus and an
employee referral bonus.

Under the general direction of the Shelter Manager, will provide housing support and case management to interested and participating shelter guests. When not with shelter guests, the Case Manager will perform responsibilities typical of all shelter workers. Activities may include but are not limited to: maintaining cleanliness of work area, inventory and stocking, assisting with bed line and assignments, assisting with laundry services, linkage referrals to internal and external services, attending community meetings, and community outreach.

In addition to overnight accommodations, we give our guests access to warm meals, clean showers, and essential laundry services. Additionally, personalized case management assistance is available to those seeking permanent housing and other person-centered services.

Our primary programs include but are not limited to emergency food and housing, transitional housing, rent assistance, and addiction recovery.

Shelter Worker Responsibilities

• Collect, record and secure accurate up to date client files, including HIMS, Spero and/or physical files
• Will provide linkage/referrals to community resources for mental health, social, spiritual, recreational, and basic needs
• Observe, monitor and document resident behaviors as well as progress in accordance with agency standards
• Attend and actively participate in staff meetings and trainings as required by supervisor and work as a member of the residential team for each resident
• Regularly practices adherence to facility/program and ODM standards, and ensures documentation and policy requirements are followed
• Observe all safety rules and regulations for self and others; provide appropriate de-escalation support and inform security when need arises; and notifying emergency response when appropriate.
• Provide program coordination during showers, chapel, meal times, and smoke breaks
• Maintain cleanliness and orderliness to work area
• As needed, restock emergency hygiene supplies, note inventory and clothing items needed for restocking, assist with bed lines, and coordinate laundry services

Housing Responsibilities:

• Under direction of Manager and Supervisor, implements housing services
• Regularly performs VI-SPDAT applications with eligible shelter guests
• Assess any housing barriers, and inquire and note what each client determines to be their individual needs
• Create task goals with the client's input, that directly address the identified individual needs
• Assist guest in applications for housing and/or social services
• Apply knowledge of leases to educate clients on application process, tenant rights, and responsibilities; serving as liaison between guest and landlords, mediating as needed or required.
• May participate in outreach programs as needed or required by Shelter Manager or Supervisor
• Gather information to document - such as family size, income, barriers, eviction information, rental information, criminal or substance abuse history, anticipated shelter exit date or housing move date, veteran documentation, needed IDs
• Compile data and submit reporting to shelter manager and supervisor
• Actively participates in case reviews with shelter supervisor

COMPETENCIES:

• Christian with a commitment to and a passion for "Changing Lives. Restoring Hope" in the lives of the impoverished, addicted and mentally ill
• Knowledge of HMIS or VI-SPDAT strongly preferred
• Experience helping clients find independent, stable housing
• Experience working with those with mental health and addiction concerns
• Requires NYS driver's license and have a driving record acceptable to ODM insurance carrier
• For those in recovery, a minimum of 1 year sobriety