EMERGENCY SERVICES DISPATCHER (FIRE) - City of Manchester, NH

EMERGENCY SERVICES DISPATCHER (FIRE)

GRADE 15

PAY RANGE - $21.32/hr - plus a comprehensive benefits package

General Statement of Duties:

Serves as a centralized communications agent involving Fire, EMS and related public safety personnel to emergency situations; performs directly related work as required.

Examples of Essential Work:

• Processes requests for emergency assistance from 911 and conventional telephone lines;
• Processes all Computer Aided Dispatch, (CAD), entry;
• Receives and dispatches radio transmissions on Fire and EMS information channels;
• Maintains logs and records of calls received and the nature of each dispatch;
• Transfers calls to proper local, State and Federal officials as necessary;
• Handles varied emergency situations dealing with emotional, injured and victimized persons and is responsible for ascertaining the crucial information needed in the given situation and relaying this to the proper Departments without delay;
• Responds to all incoming radio calls from Fire and EMS personnel and other agencies;
• Answers all 911 calls for emergency personnel, dispatches officers, relays all relevant information and corresponds with the caller through the CAD system;
• Enters information into the computer system through the use of LANCER, NCC and related systems in connection with wanted persons, stolen vehicles, securities, weapons and related property;
• Dispatches locations of alarms as soon as they are received;
• Processes official communications for public safety personnel on duty as necessary;
• Requests and transmits information from other City departments or outside agencies as needed by Fire personnel;
• Maintains a current updated map of all the features of the City and is responsible for memorizing constant changes;
• Performs searches with partial data to identify persons and vehicle registration;
• Perform maintenance on all communications equipment to ensure proper use during emergency situations;
• Receives information from the State-wide 911 system and transfers all pertinent information into the computer system for dispatching;
• Answers department telephone calls, receives and greets visitors to the department and provides information to callers and visitors or refers callers and visitors to other appropriate departments or City personnel;
• Answers customer questions requiring detailed programmatic knowledge of Fire operations;
• Follows up on complaints from customers involving gathering information from several Departmental and intra-Department sources;
• Prepares correspondence, lists and other documents on computer;
• Maintains information on the fingerprinting system;
• Gives emergency treatment assistance to the general public as necessary;
• Operates radio consoles alarm receiving and transmission equipment, telephones, facsimile, switchboards, traffic control and other related systems and equipment;
• Completes and maintains reports and records;
• Performs duties during multiple alarms and other emergency incidents as designated by superiors;
• Tests fireboxes;
• Conducts weekly pager tests;
• Provides information to the Communication Technicians in designating problems within the communications system;
• Monitors agencies in the field performing diagnostic work on fire alarm systems;
• Operates Opticom system to assure safe passage of emergency vehicles;
• Provides needed information and demonstrations concerning how to perform certain work tasks to new employees in the same or similar class of positions; and more..

Acceptable Experience and Training:

• Graduation from High School or possession of a GED; and
• Some experience in the operation of communication and emergency service equipment; or
• Any equivalent combination of experience and training which provides the knowledge, skills and abilities necessary to perform the work.

Required Special Qualifications:

• Ability to pass a background check;
• Certification as a Public Safety Dispatcher during from one year of hire;
• Certification in Emergency Medical Dispatching from one year of hire;
• Certification in Pro QA from one year of hire.