Emergency Financial Assistant - Catholic Charities of Buffalo

Catholic Charities offers an array of programs that strive to empower individuals, children and families. Catholic Charities of Buffalo, NY, is the most comprehensive human service provider serving all eight counties of Western New York with dozens of programs at 40+ professionally staffed locations.
At Catholic Charities, we value inclusivity, flexibility, and respect, believing that each employee should feel comfortable expressing their authentic selves while maintaining a professional and respectful work environment. We believe that embracing diversity and fostering a positive environment enriches our organization and enhances our ability to serve our community.

We are hiring a FULL-TIME(40 hours a week) EMERGENCY FINANCIAL ASSISTANT for our Stability and Connectedness Department with Catholic Charities in the city of Buffalo.

Catholic Charities of Buffalo Offers:

• 12+ paid holidays for full-time
• 25 PTO days a year for full-time
• Flexible schedules
• Comprehensive health, dental & vision coverage
• Flexible spending accounts
• No cost Employee Assistance Program (EAP)
• 403B Retirement plan with employer contributions
• Training and development opportunities
  

JOB SUMMARY: The Emergency Financial Assistant has a primary duty of responding to the emergency needs of individuals or families who seek various types of assistance, including rental, utility assistance, access to food, clothing, healthcare and additional barriers. The EFA will conduct assessments for clients who contact emergency assistance in-person, by phone or through email. The EFA will work with all Catholic Charities programs and community partners to ensure that our clients have access to services that remove barriers and fulfills their basic needs.

ESSENTIAL FUNCTIONS:

• Exemplify Catholic Charities' mission, vision, guiding principles and values.
• Maintain professional and competent infusion of agency values in care, and offer quality, participant-centered, strengths-based, solution-focused, trauma-informed care
• Conduct comprehensive and accurate assessment of presenting social care needs, contributing factors, and participant strengths and existing supports/ resources
• Utilize person-centered practices to empower participants to develop and monitor Individualized Services Plans (ISP)
• Provide direct assistance and/or coordinate linkage and referral to applicable resource(s)
• Maintain and concurrently track activities with assigned participants in respective participant record systems and databases
• Continuously develop, update and expand list of service providers and resources pertaining to basic needs in Erie County. Maintain professional relationships with key stakeholders in communities of need
• Develop and sustain an integrated collateral network of multi-disciplinary provider resources
• Participate in required staff meetings and designated training.
• Perform other duties as assigned.

EDUCATION: Associates degree in social work, mental health counseling, gerontology or other approved related field. Bachelor's degree preferred.

EXPERIENCE, KNOWLEDGE, SKILLS AND ABILITIES:

• Two (2) years direct experience linking clients to a broad range of essential, community-based services.
• Demonstrated professionalism with pleasant and welcoming demeanor and commitment serving with compassion and integrity
• Demonstrated ability to engage and maintain effective relationships with participants and multidisciplinary teams.
• In-depth familiarity with community health, behavioral health and social services systems, organizations and resources. Ability to increase skills related to interventions necessary to provide effective service.
• Demonstrated agility, initiative, ability to work independently and efficiently (effective organizational and time management skills) and produce results.
• Exceptional interpersonal and communication (oral and written) skills required.
• Demonstrate sensitivity and respect for health disparities, with passion to advocate for and promote health equity- a plus!
• Fluent in various computer applications (e.g. Word, Excel), electronic database systems and electronic health records a plus.

ADDITIONAL REQUIREMENTS:

• Requires travel - must have access to reliable transportation, agency-required level of auto insurance coverage, and be able to travel as needed within an assigned service region
• Must be prepared to work a flexible schedule in order to participate in agency-related activities/events that may take place outside of typical business hours.

Apply today at: ccwny.applicantpro.com/jobs

Catholic Charities serves more than 140,000 Western New Yorkers each year without regard to age, race, gender or religious affiliation. Catholic Charities programs include comprehensive counseling services for all ages, basic emergency assistance including operating 9 food pantries, Women Infants and Children nutrition program, behavioral health services, educational and job readiness services, services to older adults, immigration and refugee assistance and a variety of programs that address prevention and treatment of a number of family issues.