Emergency Dispatcher - D&F Plumbing, Heating and Cooling

Please apply if you have been currently dispatching in the Emergency services field of Trades

This role is fast paced and constantly has moving parts to keep eyes on and adjust for best practice. If this is your world then keep reading.

D&F Plumbing, Heating and Cooling is looking for a dynamic and organized individual to join our dispatching team as a full-time Dispatcher! This dispatching position is perfect for someone who wants to ensure that we provide exceptional customer service while meeting our clients' needs.

We value hard work, dedication, and a positive attitude, so if you think you have what it takes to excel in this customer service role, we encourage you to apply! Wage determined by experience in plumbing and HVAC emergency services. Full Benefits Medical, vision, dental, a 401(k), and paid time off (PTO), you can't go wrong with this dispatching opportunity at an established thriving Service trades company.

ABOUT D&F PLUMBING, HEATING AND COOLING

Since 1927, we've proudly served the Vancouver area with expert plumbing services, driven by our mission to provide every person with an unforgettable red carpet experience. Our commitment to excellence is anchored in our core values of integrity, initiative, collaboration, education, and accountability. We believe in doing the right thing and fostering an environment where team members feel valued, supported, and encouraged to grow. By investing in continuous training and celebrating innovative ideas, we ensure our team remains at the forefront of the industry.

Our amazing team is the key to our continued success, and we prioritize creating a positive work environment where everyone is valued. With competitive pay, excellent benefits, and a supportive culture that champions integrity and collaboration, you're never just a number here. We invite talented individuals who share our passion for excellence to join our close-knit family!

A DAY IN THE LIFE OF A DISPATCHER

This customer service position typically works day shifts. We are seeking applicants with weekend availability.

As a Dispatcher, you play a key role in ensuring that our customers receive the best possible customer service. You are responsible for excellent customer communication, top routing and prioritizing efficiency and revenue with every call scheduled . With your quick thinking and excellent organizational skills, you provide guidance and support to our team of dispatchers who spend most of their day on the phone speaking with customers, scheduling service calls, and dispatching our plumbers to job sites. D&F is requiring hands on, high energy and engagement and cohesiveness and harmony with team members and customers. Need to have a great report yet skill in directing techs. Must attain top level efficiency in every job set.. This is a high level, fast pace position that expects serious dispatch, management and people skills to keep each day running smoothly.

Requires excellent communication skills, proficient audits on all jobs and calls and ensures that the message to the field and customers are clear and compelling. Your diligent efforts result in more booked calls and more business for our company. A go-getter, you step in to field calls whenever you are needed, and you ensure that we have enough staffing during our busy season.A true team player that thrives in helping our whole team succeed.

WHAT IS REQUIRED TO BE A DISPATCHER?

• 2+ years of experience in a similar position

• must have a good eye for detail

• must be able to audit jobs and software process effectively

• Experience using ServiceTitan

• Knowledge about industry

• attention to detail

• Experience scheduling a service team by best man on best job and most efficient route

• Computer and typing proficiency

• proficient communication with customers and field techs

• must understand revenue and have leadership skills

• must be positive, motivating, quick to solve problems

• must take initiative and jump in where needed

Can you work independently and with others? Are you a good problem solver? Do you easily adapt to new situations? Are you highly motivated? Do you have excellent organizational skills? If yes, we need you!

HOW TO APPLY

If you think this job is a good fit for you, applying is a breeze! Just follow the instructions on this page. We can't wait to meet you!

*Please do not apply unless you have had dispatching experience in either plumbing, electrical, or HVAC.

Location: 98682