Emergency Department Outcomes Manager - Northwestern Memorial Healthcare

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better?

The Outcomes Manager reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

The principal role of the Outcomes Manager in Patient Care Services is to assist the patient care team in achieving the highest quality and best possible outcome for the patient in a cost-effective manner. The Outcomes Manager collaborates with members of the health care team across the continuum. The Outcomes Manager demonstrates a thorough understanding of the demographics for Emergency Department.  Develops approaches to optimize the equity, effectiveness and efficiency of the delivery of resources available to the population both within and beyond the acute care setting. This role with have a small direct report responsibility and be responsible for both North Region Emergency Services. 

Responsibilities:

• Coordinates all activities related to the Pediatrics and EDAP
• Represents ED on hospital wide and region wide quality committees. 
• Coordinates the Regional activities at LFH in conjunction with the Performance Improvement Committees
• Collaborates with CPS to ensure that there is a link between mandated education and quality initiatives
• Uses internal and external benchmark data and best practices to establish specific targets, timelines and metrics for improvement projects; provides communication and update on progress 
• Encourages those who identify problems,and participate in suggesting solutions to these problems Supports staff in piloting new ideas and solutions, within or across departments. Recognizes, rewards, and celebrates improvements and staff's contributions
• Creates an environment of partnership, collaboration, seamless quality and service enhancement across team, departments and divisions of the organization
• Designs and implements database queries and reports
• Manages quality and outcomes data (including databases) to respond to customer inquiry
• Provides appropriate analysis of data as evidenced by customer satisfaction
• Conducts studies/collects data related to the delivery of patient care
• Utilizes applicable resources and information systems to obtain data and report outcomes
• Coordinates research and EBP activities for Emergency Departments. Acts as a resource to staff for research and EBP projects
• Serves on hospital/nursing councils and serves as a resource for the Emergency Department unit-based quality council

Required:

• Bachelors of Science in Nursing
• RN License
• Two to five years’ experience with the study of patient populations and working with care providers
• CPR – Basic Life Support
• Proficient with MS Office Products, primarily Excel and PowerPoint

Preferred:

• Previous leadership experience
• Previous ED experience
• Masters in nursing or related field

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

If we offer you a job, we will perform a background check that includes a review of any criminal convictions. A conviction does not disqualify you from employment at Northwestern Medicine. We consider this on a case-by-case basis and follow all state and federal guidelines.