eMerge Senior Operations Manager - Troutman Pepper Hamilton Sanders

We are always seeking talented, motivated, growth-minded, and creative individuals. Our firm is committed to providing employee support and advancement, while embracing inclusion and innovation as keys to a stronger future.

We invite you to explore the position below and to submit your application to join our team!

The eMerge Senior Operations Manager will manage the overall operations of eMerge, including financial oversight and management, staff management and support, and leadership for assigned initiatives supporting the broader eMerge team. This role will ensure effective operational oversight is in place to support effective delivery of eMerge offerings and high performance from teams supporting our clients.

Essential Duties and Responsibilities:

• Assist eMerge Managing Partner and Principals with the day-to-day operations of the eMerge team, ensuring efficient and effective service delivery and implementation of team initiatives.

• Coordinate with relevant teams supporting eMerge (e.g., Accounting, Human Resources, Legal Talent, and Professional Development) for financial management, recruiting and staffing, onboarding, and ongoing performance management and development needs; assure effective performance in all areas and active engagement of the operations team in execution.

• Work closely with Managing Partner on eMerge personnel initiatives and decisions, such as performance management processes, matter staffing, team bonus structure, training programs, and team meeting agendas.

• Plan, execute, and oversee regular and special eMerge training and retention initiatives, such as the eMerge Annual Leadership Retreat, quarterly team meetings, annual team-wide training, Annual Team Awards & Celebration, and other team social events.

• Manage employee life cycle events and performance management with support of HR, operations staff, and other eMerge managers and directors.

• Ensure effective, accurate, and timely execution of monthly billing process for billing preparation and delivery of client invoices, in collaboration with the firm’s accounting department; identify and implement process improvements for billing efficiency and resolve complex billing issues.

• Manage the annual eMerge revenue and expense budget and approve all eMerge expenses.

• Conduct regular monthly financial analysis across eMerge, and proactively prepare executive summary reporting on key financial metrics for eMerge Managing Partner and Principals review.

• Prepare routine business metrics reports for eMerge Managing Partner, leveraging technologies such as QuickBase and LitShare. 

• Oversee people and processes related to new client/matter engagement, intake, conflicts clearance and matter opening.

• Monitor current eMerge priorities and business needs, recommending and implementing strategies and actions to execute on those needs.

• Oversee support from operations staff related to routine administrative assignments to ensure efficiency in processes and alignment with business needs and goals.

• Develop and monitor key performance indicators (KPIs) to measure team performance and drive continuous improvement.

Knowledge, Skills, and Abilities:

• Strong organizational and project management skills identifying opportunities for process improvements to increase business efficiencies. 

• Proven track record of successfully managing and delivering complex consulting projects.

• Proven success in leading and growing a team.  

• Displays intelligence, creativity, resilience, and persistence in solving varied, complex, and non-routine problems.

• Strong leadership, oral and written communication, presentation, and interpersonal skills.

• Demonstrated experience and success working collaboratively to prioritize and manage multiple, parallel projects in a dynamic, rapidly changing environment.

• Outstanding internal and external customer/client service.

• Strong understanding of legal and regulatory requirements related to information governance and data management.

• Ability to think strategically, drive innovative solutions and have strong analytical and problem-solving abilities.

• Understanding and sensitivity to the confidential nature of the position and department information.

• Proficiency with Microsoft Word, Excel, and PowerPoint.

• Strong technical skills, including experience with or ability to develop proficiency with database applications supporting operations, such as client relationship management, cost/revenue tracking, project management, timekeeping, employee performance, billing, expenses, collections, financial reporting (e.g., iManage, OnBudget, Workday, QuickBase, Intapp).

• Performance of all duties in alignment with eMerge Mission and Core Values.

Education and/or Experience: 

• Bachelor’s degree or any equivalent combination of training, education and experience that demonstrates the ability to perform the duties of the position.

• Minimum of five (5) years’ experience in law firm or legal industry management/administration.

• Experience with principles of financial reporting, financial analysis, billable hours productivity tracking and reporting.

• Strong legal and/or discovery services industry experience.

#LI-Hybrid

The Firm will comply with any applicable city or state workplace mandates in effect in regards to Covid-19. 

This position description is intended to describe the general content of and requirements for the performance of the job.  The statements contained in the position description are not necessarily all-inclusive and additional duties and responsibilities may be assigned as determined by business needs.

This position description does not constitute a written or implied contract of employment.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

California Applicants: Please visit our Privacy Notice and Notice at Collection to learn about our information practices in the Job Application and Employment context.

Equal Employment Opportunity
Troutman Pepper adheres to a policy of equal opportunity and will make all employment decisions, which include hiring, promotion, transfer, demotion, evaluation, compensation and separation, without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, pregnancy, citizenship, disability, genetic information, marital or armed forces status and any other classification as protected by law.

Compensation is dependent on several factors, such as position, location, education, training, and/or experience.