Embedded Technical Support Project Coordinator - Sibylline Americas

Sibylline is a leading intelligence and strategic risk consultancy in the security sector. Since 2010 we have supported businesses, governments and NGOs through the provision of high-quality risk analysis, due diligence and consultancy services. The firm provides an innovative, entrepreneurial and fast-growing working environment, offering employees ever greater exposure to high profile clients and challenges. Sibylline offers fantastic opportunities for career progression within a successful company, and we aim to help our employees to build their own personal profiles as well-regarded analysts within the broader industry.

​Key attributes of Sibylline employees are:

​Self-motivated, and auto-improving individuals who can couple initiative and boldness with good judgement

• Excellent written and spoken English
• Clarity of thought and analytical flair
• Strong, demonstrable interest in security and intelligence
• The ability to work under pressure, demonstrate leadership when required but also be able to collaborate effectively in teams
• Excellent attention to detail

​Our Benefits include:

• ​Medical/Dental/Vision
• Long Term/Short Term Disability
• Basic Life and AD&D Insurance
• 401(k) up to 5% matching
• Generous PTO

The Technical Support Project Coordinator will be the main contact point for local support and guidance related to software, hardware, and information management.  The TSPC will be involved in data standardization and maintenance, as well as the management of software programs and computing assets for the client’s security team.  

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Duties and Responsibilities

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Essential Functions

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• Operate under the guidance of the Information Systems Manager and in accordance with the policies and procedures of the Technology team.
• Serve as point of escalation for technology troubleshooting and support at the local operations center.
• Provide guidance and direction to other local technology support personnel.
• Conduct Requirements gathering and User Acceptance Testing efforts for the department.
• Manage and maintain the physical inventory of computing assets and peripherals for the operations center.
• Conduct process review to identify improvements, develop improvements with stakeholders and staff, and enact them as directed.
• Research and design actionable strategies for team toolset utility and exploitation, including the consideration of and onboarding of other programs and tools.
• Interact and collaborate with vendors and stakeholders to ensure the toolset is meeting the needs of the operations center.

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Additional Position Requirements:

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• Must be willing and able to occasionally work odd hours as needed to support a 24x7 operations center
• Must be willing and able to participate in a 24x7 on-call weekly rotation
• Must be willing and able to perform troubleshooting and support assignments, both in person and remotely, as needed

Minimum

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• At least two (2) years of experience in a tech support or project management role
• Bachelor's Degree or higher
• AWS Cloud Practitioner Certification
• Experience with a minimum of at least 1 programming language (Python, Java, Nodes.JS or C#)
• Experience with SQL or non-relational databases
• Superior proficiency with Windows-based computers
• Strong competency with the Microsoft Office suite, especially Excel
• Strong technical acumen, with the ability to learn and manage multiple disparate programs.
• Excellent written and verbal communication
• Strong customer service skills
• Ability to work independently and within a team
• Exemplary critical thinking, analytical skills, and judgment
• Comfortable working with ambiguity and making decisions based on organizational priorities and emergent need as opposed to direct permission/approval

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Preferred

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• Salesforce administration
• SharePoint administration
• Wiki content management
• Lenel or similar access management systems
• AWS services, including Connect, S3, Redshift, etc.
• Data visualization tools, i.e.: Tableau or Einstein Analytics
• D3 or other incident reporting / case management tools
• ServiceNow, Zendesk or other ticketing / CRM tools
• CNL, G4S, or other PSIM tools
• PowerDMS or similar document management systems

Next Steps

​Successful candidates will be invited to complete a writing assessment (at an arranged time to suit you) to test writing and analytical ability. 

The remuneration for this role is negotiable for the right candidate, dependent on qualifications, aptitude and experience.  The salary range for this position is $64,000 - $78,000.

Sibylline is committed to the recruitment and selection of candidates without regard for sexual orientation, gender, ethnicity, age, political beliefs, culture and lifestyle. The firm is committed to fostering a business culture that reflects these values and promotes equal opportunity.