Embedded Desktop Support Technician - 1760 - KeyLogic Systems

KeyLogic is seeking an Embedded Desktop Support Technician to support a major national laboratory. You will provide end-user support with processes for managing and delivering services that are ITIL® conformant. You will resolve incidents, service requests, and problems associated with service failures or degradations that are related to hardware and software computing devices (including mobile equipment).

Responsibilities:

• Provide Unclassified Desktop, Windows, Mac, Linux support.
• Provide Mission Desktop support.
• Provide Multi-User Room support.
• Provide Computer Builds and Deployment services.
• Provide Personnel Moves - Desktop Computer related services.
• Provide Hardware Repair services.
• Analyze and study complex system requirements.
• Design software tools and subsystems to support software reuse and domain analyses and manage their implementation.
• Review existing programs and assist in making refinements, reducing operating time, and improving current techniques.
• Supervise software configuration management.

Qualifications:

• Associate's Degree and 4 years of experience
• In lieu of a degree, 3 additional years of experience is applicable, totaling 7 years of related job experience.
• U.S. Citizenship is required per Contract to obtain and maintain a U.S. Department of Energy clearance, with the ability to obtain and maintain a DOE Q clearance.