Elite Customer Service Representative - Abel HR Inc
Gilbert, AZ
About the Job
We are currently looking for Elite Customer Service Representatives to join our Team. The Elite Customer Service Representative consists of interacting with customers at a high level to provide assistance with their monitoring devices and troubleshooting as required via phone, teleconferencing, or in person. Must Be BILINGUAL - English / Spanish a MUST. This is a remote position but MUST be located in Gilbert, Arizona.
Job Description:
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Safely assist customers with placingdevices and educating them on usage.
- Respond promptly to customer inquiriesand notify them of planned adjustments in service dates or device changes.
- Communicating with customers through various channels and documenting customer interactions, transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- Follow up with patients with "no data" per the department procedures and policy.
- Obtain and examine all relevant information to assess validity of complaints and to determinepossible causes, escalate to the supervisor if issue cannot be resolved in a timely manner.
- Promptly follow-up on all missed calls, and voicemails.
- Knowing our products inside and out so that you can answer questions.
- Ensure customer satisfaction and provide professional customer support.
- Other related duties as assigned.
Qualifications:
- High school diploma, or equivalent.
- Should have 1-3 years Customer Service Experience.
- Excellent Customer Service Skills
- Must be able to prioritize and work closely with others.
- Proficiency with EKG technology.
- Excellent interpersonal skills.
- Good written and verbal communication.
- Attention to detail.
- Compassion and caring nature.
- Excellent computer skills.
- BILINGUAL - English / Spanish a MUST.
Source : Abel HR Inc