Eligibility Specialist - Project Based - Conduent

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Hourly Rate:$17.00/hr

This is a project based position position expected to end December 31, 2022

General working hours and may vary based on business needs: 8:00am EST - 5:00pm EST

Must be able to complete 14 week Training Program

Job Responsibilities:

Position is responsible for gathering information related to applications for public assistance programs. In conjunction with an automated system, eligibility specialist will provide information to state eligibility consultant who will make the eligibility decision for various public assistance programs including TANF(Temporary Assistance for Needy Families), Food Stamps and Medicaid. Duties will include reviewing applications submitted, identifying required client data and verifications that must be collected in support of the eligibility determination, communicating with clients in the data collection process, reviewing the case information and preparing it for case disposition by the state eligibility consultant. The incumbent, with proper training, is expected to work independently of immediate and continuous supervision. Perform related duties as assigned.

Required skills and abilities:
Ability to quickly learn a variety of software systems
Ability to perform basic mathematical calculations
Ability to use tact and empathy in dealing with people from varied backgrounds
Ability to organize and meet deadline and quality standards
Ability to learn and follow standard business policies and processes
Must have some computer knowledge
Strong Communication Skills

Preferred Qualifications:

HS Diploma required; Some college preferred

1 plus years of experience with ICES (Indiana Client Eligibility System) or WFMS (Workflow Management System required. Must be able to provide functional guidance, training and assistance to lower level staff.   Must be able to provide assistance, training and troubleshooting support to lower level staff.

3 years of experience performing administrative support or program support in systems related to counseling, education, health care, public administration, social services, vocational rehabilitation, or related experience preferred

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent’s ADAAA Accommodation Policy.

At Conduent we value the health and safety of our associates, their families and our community.  For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.