Elevator Component Technical Support Associate - GMS

Elevator Component Technical Support Associate

Wittur USA is one of the world’s leading providers of components, modules and systems for the elevator industry.

We arecurrently seeking a full-time Elevator Component Technical Support Associatein the Twinsburg, OH to join our team! In this role, the main responsibilities are organizing and managing spare parts stock, spare parts sales, and online parts web store management.

Benefits:

• $50k-$60k/year – negotiable based on experience
• Paid Time Off
• Paid Holidays
• Medical, Dental and Vision Insurance
• Life Insurance
• 401k
• Short- and Long-Term Disability
• HSA, FSA

Hours:Monday-Friday, 8am-5pm

Responsibilities:

• Responsible for working with customers to identify and order spare parts.
• Responsible for processing sales and warranty orders, documenting customer complaints, and creating recommended spare parts quotes for new and existing equipment
• Establish and maintain interpersonal relationships with customers
• Interacts with all the departments involved in the organization to process orders & warranties on time to meet customer’s deadlines.
• Conducts proactive calls to customers to check on the possible need for spare parts, replacement, or training for any equipment they have purchased.
• Management website Web-shop and support the launch of new product lines.
• Reads engineering drawings to help customers identify parts that are needed.
• Answers customer's phone calls and emails in a way that positively represents the company.
• Issues return authorizations and follows through when the parts are returned determining credit that may be due or repairs that may be needed.
• Maintain and secure a monthly safety stock in Wittur USA Facility.
• Prepare reports, including weekly schedules, orders follow-up reports; forward and discuss with the Aftersales Manager
• Other tasks as assigned by the manager

Requirements:

• 4 year Technical Degree / Bachelor’s degree or equivalent education and work experience
• 2 plus years of Industrial engineering, Mechanical, Electrical, or similar
• Computer proficiency must be a knowledgeable and experienced professional with excellent customer service skills
• Ability to write reports, proposals and business correspondence
• Ability to read and interpret Engineering Drawings and regulation codes.
• Knowledge of Microsoft Office Suite.
• Travel may be required based on project requirements