Element Springfield South -Welcome team member (Front Desk Agent) - Bryan Properties Group

COME JOIN OUR TIGHT KNIT WELCOME TEAM!!! Our brand new hotel is located on Battlefield Road and is expected to be a great place for extended stay for doctors, traveling nurses, business travelers, not to mention ALL of the loyal Marriott Bonvoy members who are going to flock towards our beautiful hotel... We are looking for people to help ensure that their stay is everything the are expecting and then some!

If you are passionate about hospitality, we are too! Come join us and see why we're different.

The Front Desk Agent serves as our guests' first point of contact and manages all aspects of their accommodation. The role is responsible for registering guests, managing reservations, and providing information about rooms, rates, and amenities with a high degree of customer service.

ESSENTIAL DUTIES, FUNCTIONS, AND RESPONSIBILITIES

• Answer telephones and direct telephone traffic as necessary.
• Make, modify, and cancel guest reservations at the guest' request.
• Check guests in and out of the hotel.
• Assign rooms and issue key cards to guests following hotel protocols.
• Provide information about hotel services to interested parties.
• Provide assistance with recommendations and directions to restaurants/shows/ attractions, etc.
• Receive payments and post payments to the correct rooms.
• Advise housekeeping staff of room status during check out hours.
• Handle guest complaints and escalate complaints that cannot be addressed to the General Manager.
• Stock and inventory the Treat Shop.
• Complete online training as assigned by the deadline date.
• Count cash drawer upon arrival to work and at end of shift. Notify management of any shortages/overages immediately.
• Close out accounts at end of each shift and complete all required end of shift reports.
• Report to work in the correct uniform and maintain a professional appearance.
• Exhibit an outgoing and friendly demeanor and professional attitude.
• Keeps the front desk/lobby area clean and presentable; clean and disinfect all areas of the front desk and lobby.
• Follow department policies and procedures.
• Assist other team members at the direction of the general manager.
• Answer customer questions regarding hotel facilities or hours of operation.
• Recommend local restaurants/theaters/attractions when inquire.
• Exhibit exemplary attendance and punctuality.
• Comply with company policies and procedures.
• Perform other duties as assigned.

Benefits included 90% employer paid employee heath insurance, paid time off and Marriott Bonvoy Explore discounts.