Electronic Payments Operations Analyst - Veterans Sourcing Group

Electronic Payments Operations Analyst I
New York (Hybrid)

The EP Payment Analyst will assist the Senior Manager of Electronic Payments ('EP') in the oversight of the daily operation of the EP Department. The Electronic Payment Operations Analyst I is a Senior staff member charged with acting in a managerial capacity for the daily processing of all EP transactions.

• Responsible for the review and approval of reserves, overdrafts, daily proofs, OFAC review and online entries as well as a higher level authority for the processing of wires. Proactively notifies management of any disruption of service that may impact the Bank and/or Bank's customer accounts. Recommends appropriate action to improve department deficiencies as needed. Solves complex and sensitive customer service-related issues.

Responsibilities will include.

• Oversee the daily activities of all EP Department functions to ensure timely processing of all transactions.

• Process respective incoming and outgoing wires for customers and internal departments

• Perform/Review OFAC file load verification.

• Review wires that route to OFAC queue on wire system and contact OFAC to receive verbal approval to process wire or seize funds or contact customer to receive additional information.

• Advise customers of the outgoing wires that are being held for OFAC issues, lack of funds, invalid PIN and/or test code.

• Handle (Release/Cancel) outgoing wires that are being held for OFAC issues, lack of funds, invalid PIN and/or test code.

• Verify "High Verify outgoing wires (non- repetitive wires over $10,000,000.00)

• Review/Approve manual billing for customers accordingly.

• Handle the preparation or verification of any daily reports; control sheet, overdrafts, management reports, online entries, etc.

• Work with customers to assist them with their daily overdraft condition and notify management of resolution

• Review/Approve GAF and Internal Wire Authorization Forms. Add, update or delete customer accounts and/or address in the wire and Overnight Investment Account (OIA) systems.

• Maintain applicable metrics data on a daily and monthly basis.

• Review and analyze various reports, documentation etc. and confers with other staff, Senior Manager/Officer and other internal areas to complete departmental activities.

• Interfaces directly with Accounting and/or Cash Analysis and Reconciliation Department to investigate any outstanding items to be reconciled and cleared.

• Participates in and assist Senior Manager/Officer with the dissemination of pertinent information, informs staff of any changes in procedures, policies and daily processing requirements based on staffing and/or systems related problems.

• Assist customers with utilizing 1Link.

• Approve the review and reconcilement of wires and settlement processing. Verifies that the reconcilement agrees to Client Bank or other vendors that the Bank does business with.

• Provide quality service to all customers through staff for Wire Transfers initiated via telephone, 1Link (the Bank internet banking application), processing of incoming wires and settlement processing.

• Provide BRCP assistance to EP Staff on an as needed basis.

• Assist Manager with recommended changes to existing procedures as functional activities and business processes change.

• Participates in the annual review of the EP Procedures to ensure they accurately reflect current Bank Policy and departmental processes.

• Drafts new procedures as required.

• Update/Approve the database files on the wire and/or deposit systems (e.g. add/update/delete/review or approve customer/general ledger accounts, repetitive wires, changes in wire forms, initiation of PINs and test codes, etc.).

• Provide guidance for interaction with OFAC and other agencies in the handling of departmental compliance and operational risk related matters.

• Help organize and create the annual Fee Analysis presentation which entail the management and collection of data from multiple departments within Bank Operations.

• Comply with the Bank's policies and procedures as they concern customers' reserve, overdraft positions, settlement services and the processing of wires.

• Perform various analyses as assigned related to various data base queries and income/expense.

• Assist with the testing of the contingency procedures, in the New York and/or Jersey City Offices.

• Seek opportunities when applicable to proactively reach out to members to help educate them on the latest Industry Standards and Practices

• Maintain the overall level of operational effectiveness and increasing customer service by acting as a liaison between EP and the member institutions.

• Coordinate the required annual contingency testing as requested from Client Bank.

• Oversee the annual mailing of the Wire Agreement and Test Codes.

• Analyze existing processes and systems to recommend alternatives, where applicable, to improve processing, productivity and function efficiencies. Perform /Assist in UAT testing as required for 1Link, Wire Transfer and Deposit systems as assigned periodically. Provide and or coordinate the ongoing training and development of the Electronic Payments staff on wire or Deposit system changes as they occur.

• Perform and assist in the administration process of the 1Link system for internal Bank staff (e.g. adding/updating/deleting user, as well as adding/updating/deleting repetitive templates etc.).

• Assist in gathering information for the yearly budget preparation and administration for the EP Department.

Required Skills and Experience

• Minimum of five to seven years' experience within a bank operations environment responsible for processing wire transfers, settlement activity, resolving and handling customer overdrafts.

• Knowledge of Fed settlement functions, OFAC processing and other compliance control functions. Knowledge of Money Transfer Systems.

• Experience with project work i.e. system testing and analysis. Knowledge of Business Continuity exercises/testing.

• Advanced skills in Microsoft Word, Excel, Access and Power Point Applications.

• Excellent analytical skills.

• Excellent reconcilement skills.

• Ability to mentor others.

• Detail oriented and ability to multi-task.

• Excellent verbal and written communication skills required.

• Excellent interpersonal skills required.

• Strong organizational skills

• Working knowledge of database i.e. data mining, reporting and query skills

• Strong understanding of User Acceptance Testing methods and practices

• Risk Management knowledge

Education

• BA/BS degree preferred in a business related major preferred. Comparable bank operations work experience and or courses in general accounting will be considered.