Electronic Health Record Specialist Medical Records Technician - International SOS Government Medical Services

International SOS delivers customized medical and security risk management and wellbeing solutions to enable our clients to operate safely and effectively in environments far from home. Founded in 1984, we operate in 92 countries providing integrated medical solutions to organizations with international operations. Our innovative technology and medical and security expertise focus on prevention, offering real-time, actionable insights and on-the-ground quality delivery. We provide clinical services to include “hands on” direct care at over 800 sites around the world, many of which include inpatient clinical care capabilities. With 12,000 staff (including 5,200 medical and behavioral health providers) our services include the design, deployment, and operation of healthcare solutions including freestanding surgical facilities in remote and austere environments, telemedicine consultation through a wide range of virtual modalities, referrals to a global network of more than 100,000 vetted providers, and global aeromedical evacuation. Within our portfolio of companies, International SOS, headquartered in Houston, Texas provides contracted healthcare support to Government defense and civil agencies and government contractors, including support to military exercises and operations, diplomatic missions, natural disasters, and refugee care. 

This Position is Contingent on Contract Award. 

Under the direction of the Patient Safety Risk Manager or in his/her absence the Patient Safety Quality Management Director and in collaboration with the Office of the Chief Medical Officer (OCMO) of U.S. Customs and Border Protection (CBP), the electronic health record specialist works in accordance with the polices and protocols listed in the Statement of Work (SOW) and Department of Homeland Security (DHS) directives for the maintenance of medical records of the delivery of healthcare services to persons in custody.  

Contracted medical staff will work alongside uniformed Customs and Border Protection (CBP) Agents/Officers in secured federal facilities along the southwest border of the United States. These secured federal facilities are staffed and monitored by CBP personnel and/or contracted security staff 24 hours a day, 7 days a week to assure a safe working environment to include the co-located medical unit. Contracted medical staff work together with CBP personnel to provide health care services for persons of all ages, to include infants, children, adults, and pregnant females. 

MISSION  

CBPs Office of the Chief Medical Officer (OCMO) employs a trauma informed care model to provide frontline medical care for persons in CBP custody in accordance with Enhanced Medical Support Efforts CBP Directive (2210-004). This model provides a team of medical professionals comprised of physicians, advanced practice providers (e.g., physicians assistants, nurse practitioners) and support staff (e.g., Licensed Practical/Vocational Nurses, Paramedics, EMTs, Certified Medical/Nursing Assistants). These contracted medical teams provide basic assessment and medical treatment for persons in CBP custody to include emergency care as needed. 

Duties and Responsibilities

• Initiates and maintains compliance with DHS and CBP policies and any overriding accreditation standards that may apply.  
• Works within licensure/certification.  
• Maintains compliance with standard operating procedures and protocols.  
• Maintains patient confidentiality and privacy of medical records.  
• Performs record keeping functions in accordance with program policies and the system of records management.  
• Ability to use the electronic medical record and must maintain an “active status” for use and complete all required trainings.  
• Utilizes the electronic medical records system for all documentation, and all duties related to patient care or the management of medical records, to include scanning of any paper patient care records or documents.  
• Maintains non-involvement in the security aspect of custody.  
• Attends general staff meetings and participates with medical quality management initiatives and reviews as applicable.  
• Assures a safe and clean working environment.  
• Completes all annual training as directed.  
• May be required to travel.  
• May be required to serve at various medical units within sector/region.  
• Responsible for ensuring all patient medical record data is secure, complete, accurate, and accessible in the CBP Electronic Medical Record system (EMR) and Medication Application, to include but not limited to:  
  • Health Intake Interview  
  • Medical Assessments  
  • Medical Encounters 
  • Enhanced Medical Monitoring Information  
  • Medication prescription copies, Medication Administration Records  
  • Off-site Referral and Hospital Records  
  • Local and State Infectious Disease Reporting Documentation and notifications  
  • Any additional patient health documentation or information  
• Ensure the security of all patients’ medical documentation (paper and electronic) according to national standards, privacy, and HIPAA policies and guidelines.  
• Process the release of information requests (FOIA- Freedom of Information Act, or Release of Information) relating to the patient paper medical documents and records, following through assuring completion of request.  
• Provide clinical information reports as requested by CBP.  
• Satisfactorily complete all CBP EMR comprehensive training prior to taking on duties and responsibilities of this position.  
• Attend CBP EMR comprehensive trainings quarterly to stay up to date on any new changes to the CBP EMR system and Medication Application.  

This list is non-exhaustive, and the role holder may be required to undertake additional duties that are not specifically listed above. 

BASIC REQUIREMENTS  

Education/Training 

• Successful completion of a program in medical records management or the equivalent in an accredited community college, junior college, college or university, or online learning center.  
• Certification or degree issuing program must be accredited by an entity recognized by the U.S. Department of Education. 

Licensure/Certification  

• Candidates must be currently certified as an electronic medical records technician, healthcare information specialist, medical records technician, or the equivalent. Certification must be maintained current, and any required education, trainings, continued learning to maintain certification must be completed within the required timeline for completion by the certifying authority. A temporary certificate will not be accepted.  
• Candidate must not have had any professional licensure or certification withheld, suspended, revoked, or denied, and the candidate must not have surrendered or allowed a professional license or certification to have expired or lapsed because of an investigation or disciplinary action. 
• Candidate must not have been convicted of, pled guilty to, pled nolo contender to, or received probation before judgement for any crime other than a minor traffic violation, the record of which has not been expunged. • Bilingual in English and Spanish encouraged but not required. 

Experience  

• One year of qualifying experience as a medical records technician, medical records clerk, unit secretary, healthcare information specialist, or the equivalent in a hospital, outpatient clinic, nursing home, correctional or detention setting, or other supervised medical, nursing, or patient care facility that provided direct patient care.  
• Knowledge or medical terminology is required.  
• Applicant must possess knowledge, ability, and high level of proficiency in the use of Microsoft Office programs, to include Word, Excel, Outlook, and SharePoint. 

Supervisory Controls 

• Works under the administrative direction of the Patient Safety Risk Manager or in his/her absence the Patient Safety Quality Management Director. 
• In this position, the employee will serve as a contractor to the federal government and does not have any federal authority or rights. 

Physical Demands  

• This position requires approximately 90% of time using computer, scanner, printer, and telephone; applicant must be literate in their usage.  
• Able to walk, stand, bend, or sit for extended periods.  
• Able to reach to retrieve documents or supplies.  
• Able to carry materials and/or file boxes up to 30 pounds on an infrequent basis or assist patients into/out of a wheelchair.  
• Must be capable of standing on hard surfaces (cement floors) for long periods.  
• Must perform the duties in a stressful and often austere environment without physical limitation.  
• Must be able to respond to a medical emergency and to perform BLS/CPR, as needed. 

Other Special Qualifications

• US Citizen or Permanent Resident Card is required.    
• Ability to obtain and maintain the U.S. Government security clearance. Applicants with current clearances are preferred.  
• Must be able to read, write and speak English to effectively communicate. 
• Proficiency in both English and Spanish is preferred. 

Pay range is based on several factors and may vary in addition to a full range of medical, financial, and/or other benefits. Final salary and offer will be determined by the applicant’s background, experience, skills, internal equity, and alignment with geographical market data. 

Compensation|   Min:  15hr   Max: 30hr

Benefits – Full-time positions are eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance. Additional benefits include a 401k plan paid time off and an annual bonus. International SOS complies with all federal, state, and local minimum wage laws. 

International SOS Government Medical Services is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with the applicable federal, state and local laws. 

International SOS Government Medical Services is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws.