Electronic Health Record Analyst II-Resolute Hospital Billing-Limited Term (Open) - County of San Mateo
San Mateo, CA
About the Job
San Mateo County Health is seeking a well-qualified individual for the position of Electronic Health Record Analyst II-Resolute Hospital Billing-Limited Term. This position will support Epic Resolute Hospital Billing which will require current Epic certification in Resolute Hospital Billing.
The current vacancy is limited term in the Health IT Division. This position is located in San Mateo, CA, but will travel/drive throughout the County to perform duties of the job. Per County policy all work must be performed in the State of California.
Primary responsibilities will include:
Epic Hospital Billing Implementation:
Ideal candidate will possess:
This is a limited term, at-will position. Limited Term Employees are assigned to assignments not to exceed three years. They receive medical and dental benefits, similar to regular employees, and a defined contribution retirement plan.
Information for current County employees: Current and regular San Mateo County Employees who are interested in this assignment must submit application materials and compete in the selection process. If you are successful in the selection process and are being considered for the assignment, HR will work directly with you and/or your department for options. Please note that there is no guarantee that you will be allowed by your department to rotate into this assignment nor are your departments obligated to allow you to take on this assignment. The salary range for this position is "as is" and non-negotiable.
The current vacancy is limited term in the Health IT Division. This position is located in San Mateo, CA, but will travel/drive throughout the County to perform duties of the job. Per County policy all work must be performed in the State of California.
Primary responsibilities will include:
Epic Hospital Billing Implementation:
- Lead or participate in all phases of the Epic Hospital Billing implementation lifecycle, including requirements gathering, design, build, testing, training, and go-live support.
- Collaborate with cross-functional teams to ensure alignment of system configurations with organizational goals and objectives.
- Configure and customize Epic Hospital Billing application to meet specific business requirements while adhering to best practices and industry standards.
- Utilize appropriate Epic tools for efficiency including but not limited to Sherlock, Orion, and Nova.
- Proactively identify opportunities to optimize workflows, enhance system functionality, and improve revenue cycle performance.
- Conduct regular system audits to ensure data integrity, compliance with regulatory requirements, and adherence to organizational policies.
- Manage and adhere to Service Level Agreements (SLAs) for system availability, incident response, and resolution times.
- Troubleshoot and resolve complex technical issues related to Epic Hospital Billing application, working closely with technical teams as needed.
- Monitor system performance and resource utilization, implementing adjustments as necessary to maintain optimal performance.
- Coordinate and participate in regular system maintenance activities, including updates, patches, and upgrades, to ensure system stability and security.
- Collaborate with vendors, consultants, and internal stakeholders to evaluate new features, functionalities, and upgrades, assessing potential impact and benefits for the organization.
- Provide expert-level support to end-users, addressing inquiries, troubleshooting issues, and delivering solutions in a timely manner.
- Develop and deliver comprehensive training materials and sessions to educate end-users on system capabilities, best practices, and workflow efficiencies.
- Serve as a subject matter expert and primary point of contact for all Epic Hospital Billing-related inquiries and escalations.
- Maintain accurate documentation of system configurations, processes, and workflows, ensuring alignment with organizational standards and regulatory requirements.
- Generate and analyze reports to monitor system performance, identify trends, and measure key performance indicators related to revenue cycle management.
Ideal candidate will possess:
- Bachelor's degree, Information Systems, or related field preferred.
- Epic certification in Resolute Hospital Billing (HB) required, additional certifications preferred (i.e. Professional Billing, Claims, Benefits Engine).
- Minimum of 3 years of experience implementing, optimizing, and/ or supporting Epic Hospital Billing application in a healthcare environment.
- Strong understanding of revenue cycle management processes, including charge capture, claims processing, and reimbursement methodologies.
- Proficiency in Epic system configuration, customization, and integration techniques.
- Excellent analytical, problem-solving, and decision-making skills.
- Exceptional communication, interpersonal, and customer service skills.
- Ability to manage multiple priorities in a fast-paced environment and work effectively both independently and as part of a team.
This is a limited term, at-will position. Limited Term Employees are assigned to assignments not to exceed three years. They receive medical and dental benefits, similar to regular employees, and a defined contribution retirement plan.
Information for current County employees: Current and regular San Mateo County Employees who are interested in this assignment must submit application materials and compete in the selection process. If you are successful in the selection process and are being considered for the assignment, HR will work directly with you and/or your department for options. Please note that there is no guarantee that you will be allowed by your department to rotate into this assignment nor are your departments obligated to allow you to take on this assignment. The salary range for this position is "as is" and non-negotiable.
Source : County of San Mateo