eLearning, Lead Specialist - National Association of County and City Health Officials

Be a part of a dynamic team whose work enriches the health of communities by strengthening city and county health departments. At the National Association of County and City Health Officials (NACCHO), we are united by our work to improve our country's 3,300 U.S. local health departments. We represent the voice of local public health while striving to live out our core values of equity, excellence, participation, respect, integrity, leadership, science, and innovation. We provide our employees with meaningful work, opportunities to learn and grow, a strong work/life balance, and a flexible, hybrid work schedule while being a part of a collaborative team.

We are interested in growing our team with passionate, committed, and innovative individuals. The eLearning Lead Specialist will join NACCHO at a time of dynamic growth. This position is important in the Programs Department.

POSITION SUMMARY

The eLearning Lead Specialist will be instrumental in transforming NACCHO into a major eLearning service provider to local health department staff. The Lead Specialist will train NACCHO staff on instructional design and developing eLearning services; assess local health department eLearning needs; design and implement eLearning protocols; create eLearning modules; evaluate eLearning services; coordinate activities with Learning Management System provider; and provide support for setup needed for eLearning courses.

The eLearning Lead Specialist should be able to apply advancements in adult learning and eLearning to develop curriculums; create new trainings on a variety of public health topics; and transform existing training content into eLearning modules. The Lead Analyst must have extensive experience working with Articulate Storyline or other SCORM platforms and Learning Management Systems. Experience with NetForum Enterprise or another association management platform is a plus.

COMPETENCIES AND EXPECTATIONS:

• Analytical - Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs workflows and procedures.
• Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
• Project Management - Develops project plans; coordinates projects; communicates changes and progress; completes projects on time and budget; manages project team activities.
• Technical Skills - Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.
• Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
• Interpersonal Skills - Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Written Communication - Writes clearly and informatively; edits work for spelling and grammar; Varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.
• Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.
• Quality Management - Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.
• Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.
• Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; benefits organization through outside activities; supports affirmative action and respects diversity.
• Motivation - Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; takes calculated risks to accomplish goals.
• Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
• Quantity - Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly.
• Safety and Security - Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.
• Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
• Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.
• Initiative - Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.
• Innovation - Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas; presents ideas and information in a manner that gets others' attention.

POSITION SPECIFIC DUTIES:

eLearning Development

• Create eLearning content, such as interactive asynchronous modules, micro-learnings and other options, in coordination with programmatic staff
• Assess ongoing local health department eLearning needs, both formally and informally, to inform overall strategy and approach
• Support and advise teams on engaging with Instructional Design consultants. For example, if course creation needs are outside of the capacity of the Lead Specialist and additional support is needed.

Staff Support & Training

• Provides training for NACCHO staff on instructional design, developing eLearning services, and NACCHO’s learning management system. To include course setup, reporting, and other features of the LMS platform as needed.
• Maintains and creates training documentation for NACCHO’s learning management system.
• Design and implement eLearning protocols, processes and templates
• Assist NACCHO staff with broader curriculum and education development needs, particularly in identifying opportunities to create standardized processes.

LMS Management

• Lead the process of coordinating with selected vendor to implement new LMS platform
• Act as primary point of contact and manager for NACCHO University to provide day-to-day support for users
• Manage NACCHO University LMS platform contract / renewals
• Participate in projects related to LMS platform integration
• Interface with LMS platform provider on NACCHO’s needs, platform improvements and requirements.

Strategy

• In coordination with the research and evaluation team, design and implement a system wide evaluation plan.
• Convene regular meetings of internal strategy group to identify and track goals.
• Coordinates with Workforce and IT directors to develop and implement organizational eLearning strategy.

EDUCATION/EXPERIENCE/SKILLS

Bachelor's degree in relevant professional field (i.e.. Instructional design) with a minimum of 8-10 years of relevant experience and/or advanced technical training; or equivalent combination of education and experience, including a relevant certification. Masters and/or a professional degree in a relevant field preferred.

Knowledge

• Adult learning principles and instructional design theory.
• Best and new practices in eLearning development.
• Association or membership organization environments.
• Intermediate knowledge of Microsoft Office programs, specifically Word and Excel.

Skills

• Strong eLearning development skills
• Strong training delivery skills
• Intermediate evaluation skills
• Strong organizational skills
• Intermediate writing skills
• Intermediate oral and interpersonal communication skills
• Intermediate analytical skills
• Intermediate data skills – quantitative and qualitative
• Strong attention to detail

Abilities

• Ability to read and interpret documents such as reports, policy statements, and other relevant literature.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of partner organizations, members, and/or other colleagues within NACCHO.
• Ability to understand, explain and/or calculate appropriate statistics when necessary.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Ability to write routine reports and correspondence.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Ability to provide information with consideration of mental, emotional, cultural, social and physical factors.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL DEMANDS

• Frequently required to sit.
• Occasionally required to walk.
• Occasionally required to reach with hands and arms.
• Occasionally required to talk or hear.
• Occasionally required to bend, lift or climb stairs.
• Occasionally required to lift light weights (less than 25 pounds).
• Occasionally required to travel.

WORK ENVIRONMENT

• The noise level in the work environment usually is moderate

Salary Range: $92,640 - $98,420

SELECTION PROCESS:

The selected candidate must reside in the Washington, DC – Maryland – Virginia (DMV) area within 30 calendar days of their start date.

We only accept applications that follow the electronic process. No phone calls please. This position is subject to background screening. Qualified applicants should send a cover letter with salary requirements, resume, one writing sample to: PN – 54 eLearning Specialist

https://naccho.clearcompany.com/careers/jobs/a1c5eb2a-cc43-5e5f-62b2-9f9d77b5fb0a/apply?source=3297518-CS-2909

NACCHO offers generous benefits package such as:

• Medical, Dental, Vision, STD, LTD insurances
• 15 days of paid vacation & 13 days of sick leave and other types of leave
• 403(b) Retirement plan,
• Hybrid Remote Work Available
• NACCHO is a qualified employer under the Public Service Loan Forgiveness program.

At NACCHO, our commitment to equal employment opportunity and affirmative action seeks to ensure a work environment free of discrimination and harassment. We respect and value work force diversity among all employees and all those with whom we do business.