EHR Support Analyst OR - HCA Healthcare

Description

Introduction

Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a(an) EHR Support Analyst OR today with HCA Florida Capital Hospital.

Benefits

HCA Florida Capital Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
  
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  
• Family support through fertility and family building benefits with Progyny and adoption assistance.
  
• Referral services for child, elder and pet care, home and auto repair, event planning and more
  
• Consumer discounts through Abenity and Consumer Discounts
  
• Retirement readiness, rollover assistance services and preferred banking partnerships
  
• Education assistance (tuition, student loan, certification support, dependent scholarships)
  
• Colleague recognition program
  
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
  

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Come join our team as a(an) EHR Support Analyst OR. We care for our community! Just last year, HCA Healthcare and our colleagues donated $13.8 million dollars to charitable organizations. Apply Today!

Job Summary and Qualifications

  The EHR Support Analyst serves as a key onsite clinical IT resource for facility implementation and support of a limited set of clinical applications. Primary responsibilities include assisting with facilitation of the facility's core clinical systems team on clinical IT activities, second level support as a local clinical subject matter expert on a limited set of applications to resolve incidents or fulfill requests received from the division Service Desk or other division or facility service resources, and participation in new module/application testing and implementation for the facility. 

The EHR Support Analyst works under the guidance of the IT&S Director at the facility or a member of the EHR Support Team to perform their duties. This individual facilitates and manages maintenance of facility -specific dictionaries and provides input to division policies and procedures, training, and best practices for use within the facility. This individual works with the EHR Support Team and facility core team members to deliver hands-on training as needed, and to implement division standardization, utilization, integration and optimization plans for clinical applications. A EHR Support Analyst may be dedicated to a specific facility or may operate across a geographic zone and serve multiple facilities.  

  • Serves as a key onsite clinical IT resource for facility implementation and support of a limited set of clinical applications. 

• Assists in facilitating the facility's core clinical systems team on clinical IT activities 

• Provides second level support as a local limited clinical subject matter expert to resolve incidents or fulfill requests received from the division Service Desk or other division or facility service resources; provides status on user issues. 

• Works with enterprise and division subject matter experts and services resources and the enterprise Service Desk in managing resolution of clinical application incidents and requests 

• Provides on-call assistance as needed. 

• Participates in new module/application testing and implementation for the facility 

• Participates in software update testing 

• Facilitates and manages maintenance of facility-specific dictionaries 

• Provides input to base division policies and procedures, training, and best practices for use within the facility 

• Works with the Division EHR Support Team and facility core team members to deliver hands-on training as needed. 

• Works with the Division EHR Support Team to actively promote and support division standardization, utilization, integration and optimization plans for a limited set of clinical applications. 

• Performs quality audits and tracks metrics related to system use 

• Participates in meetings as a member of facility clinical leadership 

• May develop clinical application reports as needed 

• Promotes system security and patient confidentiality and helps ensure compliance 

• Coordinates the execution and use of tools for audits 

• Builds strong relationships at the facility with core customer base (nurses, physicians, core team members, etc.)

 • Adheres to Code of Conduct and Mission & Value Statement 

• Participate in special projects as needed and performs other duties as assigned  

What qualifications you will need:

  KNOWLEDGE, SKILLS & ABILITIES: 

Required: • Understanding of clinical operations and processes 

• Understands pertinent JCAHO, MQSA, HIPAA, and ACR guidelines 

• Demonstrated ability to establish and build strong relationships across a broad range of personality types 

• Demonstrated ability to communicate effectively with clinical and information technology personnel verbally and in writing 

• Demonstrated customer orientation

 • Excellent leadership and teaching abilities 

• Demonstrated advanced computer skills

 • Must be able to drive to assigned sites to complete work 

Preferred: • Proficiency in various programming and clinical application reporting tools 

• Customer service orientation and/or training  

Experience Required: 1 year relevant experience

Education: Bachelors degree Preferred

ITG transforms healthcare and gives people healthier tomorrows. We deliver information technology strategy, support, and solutions. ITG improve and enhance patient care and business operations. We deliver services at administrative locations, data centers, and hospitals. The facilities we support are located in 20+ states and the United Kingdom. Our team works to move healthcare forward. We do this by seeking, embracing, developing, and delivering technology for patient care.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our EHR Support Analyst OR opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.