EHR/Clinical Applications Analyst at Ciber Global

At HTC Global Services our consultants have access to a comprehensive benefits package. Benefits can include Paid-Time-Off, Paid Holidays, 401K matching, Life and Accidental Death Insurance, Short & Long Term Disability Insurance, and a variety of other perks.

Job Title: EHR/Clinical Applications Analyst

Position Overview:

The experienced EHR/Clinical Applications Analyst is responsible for reviewing, analyzing, evaluating, and developing clinical Meditech application tools to meet customer needs; support project implementation activity; document requirements and define scope and objectives. The Analyst’s primary goal is to support our clients with system break/fixes, system changes and enhancements, and ongoing system maintenance, which can include system testing, troubleshooting, and issue management. The Analyst will support EHRs and clinical information systems that currently include Cerner Millennium EHR, Meditech Client/Server EHR, HomeCare HomeBase EHR, Ten Eleven EHR, and/or other integrated 3^rd party clinical applications including but not limited to TeleTracking, Responder 5, PLUE, Forms on Demand, eSignature, Dragon Medical One, and WebTop/Documentum. Strong communication and teamwork skills are required. This position works under general supervision.

Key Responsibilities:

• Maintain and support one or more EHRs, primarily Cerner Millennium and/or Meditech/Client Server, and their corresponding applications/modules.


• Maintenance and support of 3^rd party clinical applications including but not limited to TeleTracking, Responder 5, PLUE, Forms on Demand, eSignature, Dragon Medical One, and WebTop/Documentum.


• Provide end-user support for Cerner Millennium EHR, Meditech EHR and various 3^rd party clinical applications and systems.


• Analyze and understand complex healthcare integration requirements.


• Review, schedule, test, implement and document any system modifications, upgrades or application changes.


• Troubleshoot system issues to resolution and provide timely and high-quality customer service.


• Escalate issues to vendor as needed and monitor vendor tickets for resolution.


• Provide after-hours “on-call” support to troubleshoot and resolve system issues.


• Work with client users and functional teams as needed.


• Adheres to change management process for break fix and any system changes.


• Performs system testing to ensure that all product functions work as designed.


• Assist in documenting detailed description of user needs, program functions and steps required to develop or modify computer programs.


• Documents all build activities in conjunction with updating vendor provided applications specifications and perform integration and unit testing; adhere to version control processes.


• Experience collecting user requirements, translating to system feature enhancements, and requesting enhancements of a system administrator.


• Ability to evaluate and analyze EHR features and functionality for problem resolution.


• Provide support for the correct operational and clinical processes aligned with client’s best practices.


• May exercise independent judgment to determine the appropriate course of action to be taken based on the analysis performed and all possible solutions.


• Successfully engages in multiple initiatives simultaneously.


• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.


• Maintains a positive work atmosphere by behaving and communicating in a manner that promotes a favorable working relationship with customers, clients, co-workers and management.


• Other duties as assigned.

Required Qualifications:

• 3 to 5 years of experience with Cerner Millennium EHR and/or Meditech Client/Server EHR build, testing, maintenance and support.


• Experience with various Cerner clinical applications required such as PowerChart, CPOE/Orders, Clinical Documentation (PowerForms, iVew, Dynamic Documentation), Medication Reconciliation, MPages, etc. OR.


• Experience with various clinical Meditech modules required such as OE, POM, PCS, NUR, PCM, PDOC, RXM and ERX.


• Experience with clinical workflows.


• Bachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent work experience.


• 5+ years of experience in SaaS implementation and support, with at least 2 years of experience in healthcare IT.


• Strong analytical and problem-solving skills, with the ability to manage multiple priorities in a fast-paced environment.


• Ability to quickly learn new applications and apply critical decision-making skills.

Preferred Qualifications:

• Experience maintaining and supporting various 3^rd party clinical applications such as  TeleTracking, Responder 5, PLUE, Forms on Demand, eSignature, Dragon Medical One, and WebTop/Documentum.

Work Environment:

• The role may require occasional on-call support for urgent issues, with the flexibility to work in a healthcare setting with interdisciplinary teams.

Our success as a company is built on practicing inclusion and embracing diversity. HTC Global Services is committed to providing a work environment free from discrimination and harassment, where all employees are treated with respect and dignity. Together we work to create and maintain an environment where everyone feels valued, included, and respected. At HTC Global Services, our differences are embraced and celebrated. HTC is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. HTC is proud to be recognized as a National Minority Supplier.