EHR Application Support Analyst - REMOTE - Sierra Solutions Group
Philadelphia, PA 08057
About the Job
Job Summary
We are looking for an EHR Support Analyst for our Healthcare technology client. TheEHR Support Analyst is responsible for maintenance, troubleshooting, and administration of essential EHR applications. Responsibilities include identifying known errors, escalating incidents to senior team members if needed, assisting in staff training, offering guidance on system best practices, and maintaining documentation and knowledge base.
Primary Responsibilities
We are looking for an EHR Support Analyst for our Healthcare technology client. TheEHR Support Analyst is responsible for maintenance, troubleshooting, and administration of essential EHR applications. Responsibilities include identifying known errors, escalating incidents to senior team members if needed, assisting in staff training, offering guidance on system best practices, and maintaining documentation and knowledge base.
Primary Responsibilities
- Create end-user accounts, terminate access, and change access based on established procedures.
- Troubleshoot, debug, and optimize code to ensure optimal performance.
- Communicate with client liaison groups with respect to approvals and established process.
- Provide basic desktop support assistance within the scope of necessity to troubleshoot supported applications
- Develop, maintain, and document installation and configuration procedures
- Manage ticketing systems: create, update, and close incidents
- 1+ years of experience in a healthcare-based help desk, call center, or equivalent environment
- Strong analytical abilities, organizational skills, problem-solving skills, and attention to detail
- Demonstrated experience with healthcare software and terminologies.
- Proficiency with Windows 10 and Microsoft Office 365
- Experience with JIRA and/or Confluence.
- Exposure to programming languages such as JavaScript, Python, Java, C#, etc.
- Understanding of database systems e.g. SQL, MongoDB, etc.
- Knowledge of RESTful APIs, Web Services, Docker, CI/CD, etc.
- Excellent problem-solving and debugging skills.
- Strong communication and collaboration skills
Source : Sierra Solutions Group