EFW Warehousing -Team Lead, Client Services - Estes Forwarding Worldwide

EFW Warehousing is a full-service warehousing network specializing in high-value, completely customizable warehousing solutions. Uniquely integrated with the robust transportation capabilities of Estes Forwarding Worldwide, EFW Warehousing provides customers with over 2.78 million square feet of directly managed warehousing space and access to an extensive warehousing network that serves clients around the world. From the most complex, international supply chain requirements to warehouse overflow and shorter-term, project-related engagements, our decades of experience and an extensive suite of fulfillment and technology services allow our team to craft the right solution with the visibility and connectivity to support it. EFW Warehousing epitomizes contract logistics, expertly crafting comprehensive solutions that merge logistics and supply chain management.

We are proud to offer highly competitive pay and a comprehensive benefits package, including:

• Paid vacation, sick time, and holidays
• 401(k) plan with company match
• Medical, dental, and vision insurance
• Short- and long-term disability plans
• Life and accidental death & dismemberment insurance
• Job referral bonus program

The primary duty of the Team Lead, Client Services is to communicate directly with customers & carriers to coordinate incoming deliveries and outgoing shipments. The Team Lead, Client Services is also responsible for leading all Coordinator, Client Services and assisting supervisors with managing day-to-day activity deliveries and shipments. The Team Lead, Client Services must work in a team environment to accomplish work assignments and delegate work to all Coordinator, Client Services.

• Oversee a team of Coordinator, Client Services and ensure day-to-day responsibilities are completed correctly and timely.
• Train new Coordinator, Client Services on job responsibilities.
• Must be readily available to assist the Coordinator, Client Services team with questions and help with any escalated customer or driver concerns.
• Engage in solutions-based communication with clients.
• Interface directly with warehouse team to ensure accurate and timely processing of orders and receipts.
• Process transactions in Warehouse management system to complete receipts/ shipments/ inventory transfers.
• Perform cycle counts in the warehouse and investigate any inventory discrepancies.
• Adhere to Warehousing best practices and standard operating procedures
• Drive continuous improvement within the organization through collaboration with site managers.
• Proficient in the warehouse management system WMS.
• Identify trends, key issues, and successes through data analysis and customer feedback.
• Recognize opportunities for enhancing and expanding EFW Warehousing client relationships.
• Respond to client inquiries quickly and efficiently.
• Provide prompt and professional customer service to new leads and prospects.
• Proactively engage customers to build rapport and ask for new opportunities.
• Follow up opportunities to receive feedback and continuously improve process.
• Act as a liaison between clients, warehouse operations and administration.
• Coordinate with appropriate operations personnel to source transportation for secured moves.
• Work with operations personnel to make sure specific client expectations are met.
• Provide client with proactive notification of deliveries or service issues to ensure continuous communication.
• Direct drivers to appropriate docks.
• Handle data entry of orders, receipts, shipments and BOLs.
• Assist with resolving escalated client issues.
• Continually develop market and industry knowledge to facilitate success.
• Look for ways to continuously improve processes.
• Develop and use collaborative relationships to accomplish work goals.
• Perform other duties as assigned.

Minimum of a Bachelor's degree (or equivalent) and 2-5 years of experience in Transportation or Warehousing preferred.  However, a combination of experience and/or education will be taken into consideration. 

• Intermediate proficiency in Microsoft Office, internet, web-based and job specific software applications.
• Must have excellent written and oral communication skills.
• Strong organizational skills and close attention to detail.
• Ability to work independently and remain self-motivated with minimal direct supervision.
• Ability to write comprehensive and detailed business correspondence.
• Ability to work with groups of people such as other departments and communicate known concepts.
• Ability to solve problems with a variety of concrete variables through semi-standardized solutions that require some ingenuity and analysis.
• Ability to draw inferences and follow prescribed and detailed procedures to solve moderately complex problems.
• Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check.
• Must be eligible to work in the United States.
• At this time, EFW Warehousing will not sponsor a new applicant for employment authorization for this position.
• EFW Warehousing offers an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, ethnicity, color, creed, religion, national origin, age, disability status, protected veteran status, marital status, sexual orientation, gender identity or expression, or any other legally protected status.

                                               EFW Warehousing is an Equal Opportunity Employer, Minorities/Female/Disabled/Veteran.