Education Services Advisor - CSPC Solutions

CONTINGENT UPON CONTRACT AWARD

Position Description:

Promote lifelong learning opportunities through degree programs using tuition assistance (TA), testing opportunities, credentialing assistance (CA), Reserve Component-Student Loan Repayment Program (RC-SLRP) and any GI Bill Program available to Soldiers and family members. Responsible for providing support services to assist Government professionals in the delivery of adult education services at one of 14 separate USAR Education Centers across the U.S. Assist in the delivery of adult education programs such as Tuition Assistance (TA), Credentialing Assistance, Reserve Component-Student Loan Repayment Program, all GI Bill Programs, and review of Soldier's academic history. Work availability is between the hours of 7:00 AM to 4:30 PM, Monday through Friday, except federal holidays or when the government facility is closed for administrative reasons.

Job Duties:

• Be professional and knowledgeable of all Army Continuous Education Services Programs.
• Respond to inquiries within three (3) business days.
• Acknowledge and determine the reason for customer's visit or contact and refer to the appropriate personnel.
• Provide general assistance to clients enrolling in the Army approved education services portals, ArmyIgnitED 2.0.
• Assist clients in establishing educational goals, develop plans to achieve those goals, and monitor progress.
• Provide direct assistance to clients requesting Tuition Assistance (TA).
• Provide information on Veteran's Education Benefits to all Soldiers separating from Army Reserve.
• Provide guidance to clients on the Post 9-11 Bill and Transfer of Education Benefits.
• Guide and assist clients with Student Loan Repayment Program (SLRP) issues.
• Resolve discrepancies from past fiscal years invoices by working with schools, budget analyst and V-Enabled Education Benefit System (V/EBS).

Required Qualifications:

• Bachelor's degree required - from a college or university that is accredited by a national or regional accrediting agency recognized by the U.S Department of Education
• An Associate's Degree from a college or university that is accredited by a national or regional accrediting agency recognized by the U.S. Department of Education may be substituted for Bachelor's Degree if coupled with at least four years of relevant work experience in advising or education.
• At least two (2) years of relevant work experience in advising or education services. Relevant work experience may also count the time in a completed education related/advisor internship towards the two year acceptable work experience
• Must be able to read, write, speak, and understand the English language to properly clearly, and effectively communicate in person or via electronic devices (telephone or e-mail) with co-workers, customers, and the general public
• Must be proficient knowledge and experience in Microsoft Word, PowerPoint and Excel.

Preferred Qualifications:

• Experience with the USAR Education Center Support
• Experience with V-Enabled Education Benefit System (V/EBS).
• Experience with ArmyIgnitED 2.0
• Experience in the planning, development, and execution, of Tuition Assistance (TA), Credentialing Assistance, Reserve Component-Student Loan Repayment Program, all GI Bill Programs, and review of Soldier's academic history
• Familiarity with Army Regulation 621-5, Army Continuing Education System (ACES), Army Regulation 140-111, U.S. Army Reserve Reenlistment Program, Army regulation 621-202, Army Education Incentives and Entitlements and the Department of Defense Directive (DoDD) 1322.SE, Voluntary Education Programs for Military Personnel

Locations:

Fort Buchanan, Puerto Rico

Fort Liberty, NC

Coraopolis, PA

Fort Devens, MA

Fort Belvoir, VA

Birmingham, AL

Wichita, KS

Fort Snelling, MN

Fort Douglas, UT

Fort McCoy, WI

Little Rock, AR

Los Alamitos, CA

Seattle, WA

Honolulu, HI