Education Coordinator at Walt Disney World Resort

About the Role & Team

This is an hourly role supporting the activities of the Guest Animal Experience Education team at Disney’s Animal Kingdom, Disney’s Animal Kingdom Lodge, and/or Epcot, and off-property within the local community. As an Education Coordinator you will assist managers in training, assessing, mentor, scheduling, and supervising a team of frontline Education Cast Members. You will coordinate the day-to-day operation of animal and nature-based guest experiences, including day guest experiences and revenue generating tours. You will partner effectively with managers and fellow Guest Animal Experience Education Coordinators to develop educational experiences crafted to promote wildlife and conservation awareness and action messaging while maintaining a structured and flawless operation for both Cast and Guests.

You will report to the Education Manager.

What You Will Do

• Coordinate all aspects of guest experiences at Disney’s Animal Kingdom, Disney’s Animal Kingdom Lodge, and/or Epcot, and off-property within the local community

• Train and mentor a team of frontline Education Cast Members supporting guest experiences and ensure all vital materials are available and show ready

• Fulfill all the functions and responsibilities of the frontline Education Cast Members

• Partner with Education Managers on design, implementation, and maintenance of content and training materials, research the most up-to-date information regarding animals and conservation topics, and act as a liaison with park and resort partners to ensure flawless experiences

• Act as a positive role model for all Cast and Guests

Required Qualifications & Skills

• Minimum six months of Walt Disney World experience

• Ability to excel in an extremely dynamic, fast-paced, diverse and team-oriented environment

• Proven strong Guest Service skills, with a focus on The 5 Keys Basics

• Ability to walk/stand for long periods of time outdoors on uneven terrain and in all weather conditions

• Ability to lift 50 pounds

• Flexible work schedule including nights, weekends and holidays

• A valid US driver’s license

• Ability to successfully complete Basic First Aid and CPR training

• Strong presentation skills & ability to present information to guests in an informal setting

• Demonstrated strong conservation and environmental knowledge, with the ability to appropriately message to all guests

• Organizational and time management skills with attention to detail

• Comfortable with coaching others, mentoring and partnering skills

• Computer proficiency and willingness to learn new software applications

Preferred Qualifications

• Experience with training and development

• Experience supervising others in a professional work environment

• Experience conducting informal education programs

• Solid problem solving and decision making skills

• Dedication towards teamwork

• In depth knowledge of individual learning styles and preferences

• Experience working in a zoo, aquarium, or nature center

• Proficient in multiple languages

Preferred Education

• Bachelor’s degree in Education, Environmental Education, Biology, Marine Biology, Zoology, Horticulture, or a related field

Additional Information

Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits

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