eDiscovery Client Services Project Manager - Conduent

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Position Overview: 

Representing seasoned talent with a proven track record, the eDiscovery Project Manager is an ambassador on behalf of Conduent Legal, Compliance and Analytics (LCA) to our clients.  Every interaction with corporate clients, law firms or a collaborative partner carries with it the reputation, image and industry branding of Conduent LCA at large. 

eDiscovery Project Manager are experienced eDiscovery professionals with expert knowledge of how service providers fit into a legal and discovery framework.  They have a consistently demonstrated aptitude and skill for technology and logic-based work.  Senior Client Managers are problem solvers and excel at project management on all levels.  They work effectively in a team environment and are extraordinarily capable of handling a heavy, dynamic and expanding case load.  Additionally, they thrive on challenges associated with the unexpected and deftly respond to emergency situations. The Senior Client Manager’s forte must be a natural inclination towards whom works intensely to make a client’s experience with our company and our suite of tools a productive and positive experience.

The eDiscovery Project Manager will have demonstrated skill and experience in all aspects of services to our clients, including exemplary communications, thorough understanding of databases, review platforms and processing environments, mentoring of Client Managers and consistent execution of best practices.  The Senior Client Manager will also have the complete confidence of our clients.  They will have the ability to identify areas for improvement and undertake projects outside the scope of day-to-day tasks. 

General Role:

• Lead multiple matters; play a visible, primary point of contact role and ensure direct accountability for matter success.
• Lead high level project/matter communication meetings and status updates; offer suggestions, solutions and recommendations.
• Mentor and delegate work to CMs in collaboration with Team Manager.
• Identify areas for matter and account improvements; initiate and implement related projects.
• Identify ways to leverage existing data; initiate and implement data mining projects across matters and teams.
• Collaborate with Team Manager to audit matter/application/process design; implement and release updates and new technology to clients.
• Create and update internal and client-facing matter/account documentation and general internal guidance and knowledge base information.
• Enforce and perform rigorous quality control on all work product.
• Engage in consultative and advisory role with client partners on technology based solutions.
• Make sound and independent judgment calls on internal and external projects while keeping management informed.
• Act as a subject matter expert and troubleshooter onsite without senior management.
• Address difficult and complex problems and effectively implement and explain solution to clients.
• Master technical knowledge of our application and other industry-standard technologies.
• Demonstrate leadership in Client Services and serve as a role model.

Qualifications

• Possess strong business acumen and professional aspirations with minimum of 3-5 years professional experience.
• Possess Bachelor’s Degree; advanced degrees desirable.
• Experience conducting high level client meetings without additional management present.
• Demonstrated expertise in standard and non-standard Operations and Development capabilities.
• Able to mentor and coach Client Services personnel and onboard new hires.
• Excellent verbal and written communication skills.
• Experience designing and implementing initiatives that improve process and increase efficiencies.
• Able to grow relationships with clients and with other industry contacts.
• Relativity experience a plus
• Flexible in work hours and availability.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent’s ADAAA Accommodation Policy.

At Conduent we value the health and safety of our associates, their families and our community.  For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.