EDI Customer Support Specialist - Ward Trucking, LLC

JOB TITLE: EDI Customer Support Specialist

REPORTS TO: Director of Technology and the V.P. of Technology

OVERVIEW OF ROLE: This position will serve as reception for all EDI related issues reported by Ward Customer/Partners. These issues may require a low-level understanding of Ward's EDI processes as well as a knowledge of Ward's internal structure to ensure issues are routed to appropriate personnel. These issues must be reviewed and interpreted so they may be handled by this position, passed on to a higher level of EDI support or passed on to another department in a manner in which the path to resolution/issue can be easily understood.

Ensure the Obsessive Customer Service is always serviced first by meeting the needs of various departments and customer requests.

DUTIES AND RESPONSIBILITIES:

Communicate Project status.

Monitor Changes and Problems.

Debug EDI Issues.

Focus on the backlog of Customer requests.

Research issues with existing EDI partners.

Analyze current processes and make suggestions for improvement.

Train on LTL EDI transaction sets and decipher issues between data entry or data received via EDI.

REQUIREMENTS:

Minimum of four years of experience working in the LTL environment.

Must have good communication skills.

Must have very good internal and external customer skills.

Must be a team player working with all departments and service centers.

While this is intended to be an accurate reflection of the job, management reserves the right to revise the job or to require that other or different tasks be performed.