EDI Analyst at Rose International

What you will be doing:
•Partner with the e-Solutions Manager to identify key process improvements and technical skill development opportunities
•Assist in the development of team success metrics and implement quality standards
•Initial escalation points for customer (internal & external) issues and team member assistance
•Assist with additional support and implementation work to ensure timely resolution of requests
•Lead development and documentation of standard troubleshooting processes and procedures, creation and dissemination of materials for customer and stakeholder awareness and training
•Ensure all problems and incidents are tracked appropriately and addressed in a timely fashion in accordance with department service targets
•Drive collaboration with Business Systems Analysts and IT to track and resolve issues in a timely manner
•Ensure data standards are HIPAA compliant and adhere to client''s privacy and security policies
•Identify additional solutions or practices to improve the operations and activities of the client''s e-Solutions and the customer journey.
•Participate in projects relating to the client''s e-Solutions and liaise with key stakeholders
•Collaborate with IT business partners and suppliers on key business initiatives

What you will bring:
•Bachelor’s degree or equivalent
•At least 1-year prior work experience in a support role with 1 or more years of previous customer service experience
•Demonstrated ability to identify and implement process improvements
•Excellent telephone skills with ability to organize and virtual and in-person meetings and trainings
•Previous experience with EDI and/or e-commerce solutions; including knowledge of ANSI X12, XML, HTML, and other languages
•Proficiency with MS office suite (Outlook, Teams, Word, Excel PowerPoint), Tableau, process flow software, and CRM software.
•Root cause analysis
•Proven track record of delivering results in a fast-paced, rapidly evolving environment, including the ability to facilitate changes in customer behavior.
•Demonstrated ability to identify and implement process improvements.

Benefits:

For information and details on employment benefits offered with this position, please visit here .Should you have any questions / concerns, please contact our HR Department via our secure website .

California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender(expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law.Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).