eCommerce Product Manager - United States Pharmacopeia

Description

Who is USP?

The U.S. Pharmacopeial Convention (USP) USP is an independent scientific organization that collaborates with the world's top experts in health and science to develop quality standards for medicines, dietary supplements, and food ingredients. USP's fundamental belief that Equity = Excellence manifests in our core value of Passion for Quality through our more than 1,100 talented professionals across five global locations to deliver the mission to strengthen the supply of safe, quality medicines and supplements worldwide.

Brief Job Overview

The eCommerce Content and Product Manager is a non-supervisory position in the Service & Support Department reporting to the Senior Director of Customer Experience. This candidate will support the USP store.

The incumbent in this position will be responsible for managing and executing the eCommerce platform content strategy for a seamless digital experience that aligns with the company's values and strategic vision with the primary objective to ensure the success of eCommerce initiatives, optimize customer experience, and drive business growth.

The candidate in this role is responsible for establishing and prioritizing a comprehensive eCommerce project and strategy roadmap, based on insights, research, analytics, business needs, and strategic objectives and will partner with various stakeholders and cross functional business units to drive projects and initiatives from inception to implementation.

The eCommerce Content and Product Manager plays a vital role in shaping the company's digital presence and driving successful eCommerce initiatives. With expertise in content strategy, collaboration, and project management, the successful candidate will contribute to creating an exceptional online experience and achieving strategic objectives.

The successful candidate will have experience and be skilled in the following areas:

• Experience with change management and business process improvement initiatives.
• Strong strategic thinking and planning skills
• This role requires excellent communication skills to evangelize product vision and to deliver insights and results to stakeholders.
• Demonstrated experience collaborating across organizational boundaries, facilitating cross- functional teams, building consensus, and obtaining executive buy-in.
• Strong technical aptitude with experience working with site testing and personalization solutions.
• Detail oriented with ability to handle multiple priorities and projects in a fast-paced environment.
• An ability to synthesize different data to identify and articulate opportunities.
• Ability to conceptualize the opportunities and uses of new technology in the context of business and customer needs.
• Flexible with regards to changing priorities & business needs

How will YOU create impact here at USP?

• Manage and execute USP`s eCommerce Platform content strategy for a seamless digital experience in line with the company`s values and strategic vision.
• Define, manage, and execute an ongoing digital content planning and calendar for the USP Store.
• Oversee and coordinate key Digital Customer Experience Transformation projects with responsibility for overall success.
• Work collaboratively across the organization with key stakeholders to translate business needs into innovative solutions, ensure success of eCommerce initiatives to optimize and enhance customer experience.
• Play a critical role in creating alignment between the development team and business stakeholders.
• Drive the development and deployment of best-in-class experiences and capabilities that substantially enhance the consumer experience and support USP`s strategic and financial objectives.
• Leverages analytics and insights to understand the desired end-to-end customer experience across all customer segments and markets.
• Establish, prioritize, and drive a comprehensive eCommerce project / strategy roadmap, based on insights, research, analytics, business needs and strategic objectives.
• Establish and monitor success metrics to enable data-driven prioritization and identify improvements.
• Provide expertise on current eCommerce industry best practices and actively review analytics to ensure KPIs are being met.
• Plan and coordinate testing pipeline aligned with product and business strategy to inform prioritization and drive eCommerce growth.
• Ensuring most up-to-date information is displayed on the USP Store, imagery, pricing, inventory and featured sites.
• Stays updated on eCommerce industry trends, best practices, and platform dynamics to develop strategies aligned with business objectives.
• Monitors projects from initiation through delivery including planning and directing schedules and monitoring budget/spending; manages changes in scope and schedules.
• Partner with project teams, vendors, development, insights, analytics, web testing, digital marketing, and other groups in this hands-on role driving projects/initiatives from inception to implementation.
• Monitor and coordinate activities related to eCommerce project plans, working groups, deliverables, prototypes, system testing and validation, quality assurance, and change management activities.
• Manages and proactively facilitates meetings and communications, logistics, and follow-ups with the project teams, stakeholders, and vendors.
• Partner with the internal and external IT team for design enhancements for improved ecommerce user journey and shopping experience.
• Monitor and coordinate activities related to eCommerce project plans, ensuring timely execution and delivery.
• Prepares reports, presentations, FAQs, and training materials as needed.
• Creates and distributes detailed project status reports to all staff in the department to facilitate decision making about new project assignments.
• Regularly evaluate project performance and metrics, identifying areas of improvement and implementing necessary adjustments.
• Efficiently and independently produce a large volume of stakeholder communications, training materials and FAQs.
• Applies project management best practices to fulfill responsibilities.
• Ensures an elevated level of quality combined with overall value to USP.

Who USP is Looking For?

The successful candidate will have a demonstrated understanding of our mission, commitment to excellence through inclusive and equitable behaviors and practices, ability to quickly build credibility with stakeholders, along with the following competencies and experience:

• Bachelors Degree (ideally in management information systems (MIS), marketing, communications, business, media, or applicable fields).
• 5+ years of experience successfully leading teams in the field of digital/ecommerce with at least 2 years as general ecommerce management.
• Previous experience in eCommerce management or a related field, with a strong understanding of eCommerce platforms, digital content strategies, and customer experience optimization.
• Proven track record in executing successful eCommerce initiatives and projects, from ideation to implementation.
• Strong strategic thinking and planning skills, with the ability to align business objectives with digital solutions.
• Excellent collaboration and communication skills, enabling effective engagement with cross-functional teams and stakeholders.
• Experience in change management and business process improvement initiatives, driving organizational transformation and operational efficiency.
• Familiarity with analytics tools and data-driven decision-making to measure and improve eCommerce performance.
• Ability to adapt to a fast-paced and dynamic work environment, managing multiple projects simultaneously.
• Knowledge and understanding of eCommerce performance benchmarks.
• Excellent analytical and reporting skills.
• CRM Experience-Salesforce.
• Oracle Commerce Cloud.
• Adobe Analytics.
• Prior experience leading implementation of CX enabling platforms and projects, CRM systems/solutions, EDI Technology, E-Commerce in a business-to-business (B2B) environment.

Additional Desired Preferences

• Project Management Professional (PMP) Certification.
• CCXP Certification.
• Masters degree is a plus.
• Experience building and or maintaining Ecommerce site (B2B AND B2C preferred).
• Experience with site testing and personalization technologies.
• Experience using JIRA and agile methodologies.

Supervisory Responsibilities

None.

Benefits

USP provides you with the benefits you need to protect yourself and your family today and tomorrow. From company-paid time off, comprehensive healthcare options to retirement savings, you can have peace of mind that your personal and financial wellbeing is protected.

COVID-19 Vaccination Policy (will apply to the selected candidate(s) hired):

As a condition of employment with the United States Pharmacopeial Convention's (USP) duty to provide and maintain a workplace free of known hazards, all employees and contingent staff hired after July 1st, 2021, must be fully vaccinated unless a reasonable accommodation is approved. Your recruiter will advise accordingly.

USP is proud to be an equal employment opportunity employer (EEOE) and affirmative action employer. We are committed to creating an inclusive environment in all aspects of our workfrom the standards we make to the partnerships and conversations we cultivate. An environment where every employee feels fully empowered and valued irrespective of, but not limited to, personality, race, ethnicity, physical and mental abilities, education, religion, gender identity and expression, life experience, sexual orientation, country of origin, regional differences, work experience, and family status. We are committed to working with and providing reasonable accommodation to individuals with disabilities.

Note: USP does not accept unsolicited resumes from 3rd party recruitment agencies and is not responsible for fees from recruiters or other agencies except under specific written agreement with USP.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

Job Category Sales & Marketing

Job Type Full-Time