eCommerce Operations Specialist at Vaco, LLC

Memphis, TN 38120

About the Job

Our client is adding to their Merchandise Marketing Team and is requesting an eCommerce Specialist Contractor to maintain the Gift Shop Website through the back-end operations and service the business's order management and Customer Service functions.

ESSENTIAL JOB FUNCTIONS

Technical Skills Proficiency in Salesforce Commerce Cloud and Salesforce Order Management.
Experience with eCommerce platforms and order management systems. Knowledge of web technologies (HTML, CSS, JavaScript) and content management systems.
Familiarity with data analysis tools like Google Analytics.
Order Management Responsibilities Processing sales orders and ensuring their accuracy.
Monitoring order status and ensuring timely delivery. Coordinating with departments such as sales, logistics, and warehousing. Using order management systems for tracking and managing orders. Handling returns and exchanges and resolving related customer service issues.
Customer Service Responsibilities Providing excellent customer service by addressing inquiries related to orders.
Communicating with customers regarding order status and resolving issues. Maintaining updated records of orders, suppliers, and customers.

REQUIREMENTS

Strong communication and interpersonal skills.
Problem-solving abilities and attention to detail. Ability to work in a fast-paced environment and manage multiple tasks.
Additional Responsibilities: Monitoring key performance indicators (KPIs) such as product availability and order fill rate.
Identifying cost reduction opportunities and efficiency improvements. Coordinating project workflows and ensuring timely project launches.

These requirements ensure that the specialist can effectively manage eCommerce operations, streamline order processes, and provide top-notch customer service.

Vaco values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

EEO Notice

Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco LLC and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco LLC and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .

Vaco also wants all applicants to know their rights that workplace discrimination is illegal.

By submitting to this position, you agree that you will be giving Vaco the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

Privacy Notice

Vaco LLC and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco”) respects your privacy and are committed to providing transparent notice of our policies.

California residents may access Vaco’s HR Notice at Collection for California Applicants and Employees here.
Virginia residents may access our state specific policies here.
Residents of all other states may access our policies here.
Canadian residents may access our policies in English here and in French here.
Residents of countries governed by GDPR may access our policies here.

Pay Transparency Notice

Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to:

the individual’s skill sets, experience and training;
licensure and certification requirements;
office location and other geographic considerations;
other business and organizational needs.

With that said, as required by local law, Vaco believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.