eCommerce Manager (Remote) - Tervis

Tervis first introduced America to our iconic insulated drinkware in 1946. Since then, weve continued to delight our customers with thousands of creative designs and customizable options, hundreds of licenses, innovative new products, and a total commitment to sustainability and responsibility. We make drinkware with personality for use at home and on the go, available in official Tervis stores around the country, on our website 24/7, and through partnerships with premium retailers nationwide.

To be successful at Tervis youll need to: Act with Accountability, Improve Continuously, Communicate Thoughtfully, Live with Balance, and Deliver Consumer Delight.

Position Summary

Responsible for coordinating projects and executing digital strategies to support the overall growth plan for the Tervis ecommerce business.

Essential Functions

• Manage growth and retention programs to reduce friction points, improve KPIs and drive sales.
• Advocate for best practices and new feature adoption to deliver best-in-class customer experiences across ecommerce channels.
• Drive the online category and merchandising strategy including presentation, navigation & cross-sell/up-sell opportunities.
• Manage our customized design experience, strategy and growth.
• Work closely with internal marketing, merchandising, stores and creative teams on the global calendar to support sales goals and other KPIs including the creation of creative requests/briefs.
• Collaborate with internal and external teams on the strategy & execution for all key ecommerce traffic & revenue-driving programs including SEO/SEM, email/SMS marketing, affiliates, remarketing, social media, etc.
• Create and manage regular reporting and analysis including campaign & promotional performance, daily/monthly/annual sales and site statistics.
• Support the Ecommerce Director in preparing & managing sales forecasts, expense plans & P&L management.
• Work with multiple cross-functional teams to build and evaluate business cases to support investment decisions.
• Prioritize work based on return on investment, customer satisfaction, product performance, short/long term impact and overall strategic company goals.
• Manage third party relationships with eCommerce partners.

Working Conditions

• Generally works remotely from home

Other Duties and Responsibilities

This job description does not list all job duties. Occasionally supervisors or managers may ask you to perform other duties. Performance is measured against the tasks listed in this job description and these other duties.

Management has the right to revise the job description at any time. The job description is not a contract for employment and either you or the employer may terminate employment at any time, for any reason.

• 4-year degree from a college or university preferred.
• 5+ years of ecommerce experience including marketplaces, preferred in business management or marketing.
• Demonstrated leadership skills with high level of influence; Driving cross functional teams, building empowered teams of champions; Strategic planning balanced by world class execution.
• Understanding of internet as a commerce channel, trends, and user behaviors.
• Experience with ecommerce platforms, marketplaces, analytics, project management tools and catalog/customer databases.
• Proficient in Microsoft Office programs: Microsoft Excel, Word, Outlook, Power Point.
• Self-starter with a strong sense of organization, time management, attention to detail and task prioritization.
• Ability to produce on-time quality deliverables on-time in a deadline driven environment.
• Ability to communicate professionally and confidently with all levels of the organization and has a team-oriented work ethic.
• Positive attitude with a creative mindset and ability to think outside the box.