eCommerce Manager - Amazon - OptiSigns Inc.

Are you an expert in managing eCommerce, Amazon FBA listings, and processes? Passionate about driving brand growth on eCommerce platforms? If so, we want you! Join us and solve new challenges in managing a growing brand in multiple marketplaces and geolocations.

About Us

OptiSigns is a leader in the digital experience space. We build great products and provide industry-leading customer experiences. Our disruptive technology helps businesses converge online and offline experiences, including AI, IoT, and no-code/low-code solutions.

Primary Responsibilities

• Manage listings and brand stores on Amazon US, UK, and DE.
• Expand listings to more eCommerce platforms and Amazon geographical areas such as Canada, Australia, etc.
• Oversee inventory, pipeline, and logistic coordination to ensure inventory availability.
• Manage and promote the company's reputation on Amazon and other eCommerce platforms.
• Set up, configure, and integrate Shopify with partners.
• Improve fulfillment processes to reduce shipping time and enhance customer experience.
• Manage RMA (Return Merchandise Authorization), compliance, and other related processes.
• Work closely with Sales, Marketing, Product Management, and Customer Success to improve customer experience and enhance product features and functionalities.

Requirements

Skills Required

• Strong experience in managing Amazon FBA listings and compliance processes.
• Experience in managing international Amazon listings, particularly in the UK and EU, with a focus on compliance.
• Experience in managing inventory and fulfillment processes.
• Knowledge of other eCommerce platforms besides Amazon.
• Passion for excellent customer service and customer experience.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal skills.
• Proficiency in data analysis and reporting tools.
• Ability to work independently and as part of a team in a fast-paced environment.

Qualifications

• Bachelor's degree in Business, Marketing, or a related field.
• 3+ years of experience in eCommerce management, specifically with Amazon FBA.
• Experience with Shopify setup and integration.
• Familiarity electronic product listing

Benefits

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• Opportunities for professional growth and development.
• Flexible work environment.