eCommerce Coordinator - Atlanta, GA

Atlanta, GA, US, 30346

Job ID:  495410

Oldcastle APG, a CRH Company, is the leading provider of outdoor living solutions in North America with an award-winning portfolio that enables customers to Live Well Outside. Inspiring endless possibilities with enduring performance, its collection of premier building products create inviting outdoor spaces where people connect, reflect and recharge. The manufacturer’s signature brands include Belgard® and Echelon® hardscape and masonry materials; Barrette Outdoor Living® and MoistureShield® fencing, decking and railing; Sakrete® and Amerimix® packaged concrete and mortar; Techniseal® sands, jointing technologies and surface protectors; PebbleTec® pool finishes; plus popular brands of landscape and gardening materials.     

Job Summary

The eCommerce Coordinator is responsible for supporting key online initiatives for a growing business at Oldcastle APG. Reporting to the Channel Partner Manager, this position will be involved in supporting the development, implementation and execution of product page content, site navigation, customer experience, promotions, order processing, and strategic partner support.

Responsibilities

Internal eCommerce Support 50%

• Train and support internal team members on products and procedures

  • Communicate across functions when timing and/or strategy shifts occur

• Create online solution for display program administration and manage documentation, rebates, and credits

• Create and maintain accurate product listings, including copywriting, photography, and pricing

  • Assist in managing inventory levels to maintain accurate lead times

• Work with customer service to process customer orders/returns in a timely and efficient manner and vendors to ensure products are delivered on time and meet quality standards

• Provide analysis of key business metrics and site performance

  • Analyze website data to identify areas of opportunity and recommend solutions

• Tracking and reporting on key performance metrics and KPIs for all eCommerce platforms

• Assist in the development and execution of marketing plans to drive traffic and sales

• Provide excellent customer service by responding to inquiries in a prompt and professional manner

Strategic Partners eCommerce Support  50%

Manage and support the eCommerce needs of our strategic accounts by:

• Manage and update the online product catalog, including setting up new product listings

• Work with sales channels to ensure the products are accurately described, categorized, and prices

• Manage customer service associates and provide excellent customer service by responding to inquiries in a prompt and professional manner

• Work closely with the product and marketing team to increase customer satisfaction and drive sales and profitability through our customer’s eCommerce platforms

Requirements

• Bachelor’s degree in business, marketing, or related field

• 2+ years experience in ecommerce or digital marketing

• Proficient in Microsoft Office, with aptitude to learn new software and systems

• Solid understanding of ecommerce platforms and how they work

• Excellent analytical skills, with ability to use data to make decisions

• Strong project management and organizational skills

• Creative problem-solving skills

• Working knowledge of HTML, CSS, and JavaScript

• Experience with Google Analytics and other web analytics tools

• Familiarity with SEO best practices

What CRH Offers You

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• A diverse and inclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of large international organization.

If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!

Oldcastle APG, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability--If you want to know more, please click on this link.