eBilling Specialist - Troutman Pepper

We are always seeking talented, motivated, growth-minded, and creative individuals. Our firm is committed to providing employee support and advancement, while embracing inclusion and innovation as keys to a stronger future.

We invite you to explore the position below and to submit your application to join our team!

The eBilling Specialist supports the firm’s electronically billed client and works collaboratively with the eBilling team and other Client Accounting teams to perform tasks related to the electronic submission of client invoices through various eBilling vendor websites.  The eBilling Specialist will oversee the complete eBilling process for their designated portfolio, ensuring accuracy and compliance with company guidelines.  The eBilling Specialist will troubleshoot rejected invoices and address other eBilling-related issues to ensure timely submission of invoices to clients.

Essential Duties and Responsibilities: 

• Submit eBilled client invoices and ensure needed escalation of unresolved eBilling issues to the eBilling manager to leverage support for delivering solutions.

• Identify, research, and troubleshoot rejected invoices for resolution and resubmission.

• Work closely with the eBilling Manager and other billing specialists to resolve eBilling related issues.

• Collaborate with the Accounts Receivable Team to resolve any eBilling issues reported directly to the Accounts Receivable Team by the client, and perform the required follow-up when issues are resolved.

• Submit requests through eBilling vending sites for accruals, appeals, budgets and status reports.

• Ensure timely and regular communication for issues regarding eBilling rejections to the appropriate internal team member and, if necessary, to the impacted attorney and legal practice assistant.

• Monitor deduction notifications and forward in a timely manner to billing specialists and legal practice assistants to obtain the attorney’s challenge response for filing an appeal within the appropriate time.

• Report eBilling status for specific clients and deliver reports as requested to management.

• Work collaboratively to represent the department in a professional and positive manner.

Knowledge, Skills and Abilities:

• Proven ability to communicate effectively verbally and in writing, including communicating with people internally and externally at all levels to enhance the client experience.

• Demonstrated ability to prioritize and manage multiple competing priorities in a dynamic and rapidly changing environment.

• Able to produce high volume, computerized document edits in a fast-paced, deadline driven environment.

• Outstanding customer/client service and interpersonal skills.

• Proficient in the use of Excel.

Education and/or Experience: 

• A bachelor’s degree; any combination of training, education and experience that demonstrates the ability to perform the duties of the position may be considered.

• Minimum of two (2) years of eBilling experience.

• Experience with eBilling within a law firm is preferred.

• BillBlast, eBillingHub and Aderant/CMS experience preferred.

#LI-Hybrid

The Firm will comply with any applicable city or state workplace mandates in effect in regards to Covid-19. 

This position description is intended to describe the general content of and requirements for the performance of the job.  The statements contained in the position description are not necessarily all-inclusive and additional duties and responsibilities may be assigned as determined by business needs.

This position description does not constitute a written or implied contract of employment.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

California Applicants: Please visit our Privacy Notice and Notice at Collection to learn about our information practices in the Job Application and Employment context.

Equal Employment Opportunity
Troutman Pepper adheres to a policy of equal opportunity and will make all employment decisions, which include hiring, promotion, transfer, demotion, evaluation, compensation and separation, without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, pregnancy, citizenship, disability, genetic information, marital or armed forces status and any other classification as protected by law.

Compensation is dependent on several factors, such as position, location, education, training, and/or experience.