E-Commerce Sales Representative Indianapolis, Indiana - MacAllister Machinery
Indianapolis, IN
About the Job
Join Our Team at MacAllister Machinery:
At MacAllister Machinery, we provide top-quality service and repair for equipment rentals. We are currently seeking an organized and detail oriented E-Commerce Sales representative to join our team! You will have the opportunity to showcase your expertise and make a significant impact on our customers' success.
Why Join MacAllister Machinery:
- Positive and Inclusive Environment:
Be part of a positive and inclusive work environment that fosters growth and development.
- Supportive Team:
Join a team that values collaboration and support, creating a rewarding workplace.
- Access to Resources and Training:
Enjoy access to excellent resources and training, empowering you to enhance your skills.
- Competitive Compensation:
Highlight any competitive salary or benefits package offered.
- Professional Development:
Mentor opportunities for continuous learning and career growth within the company.
- Stability:
MacAllister has been in business since 1945!
Position Summary
This position will be responsible for managing all digital sales leads. This position will work closely with the Marketing Manager and Sales Support Analyst to drive continued revenue growth within Rental Services by working to enhance the digital customer experience.
Primary Responsibilities:
- Manage incoming online customer inquiries from various social/digital platforms and identify sales opportunities.
- Provide equipment information, answer questions, quote pricing, and process contract paperwork as part of rental order process.
- Identify opportunities to re-engage inactive or dormant customers.
- Provide a high level of customer service to all customers. Answer inquiries timely and efficiently.
- Provide input on refining the online customer experience.
- Partner with inside sales reps, branch managers, dispatch, and service shops to ensure that rental orders are completed and contractual agreements are met.
- Monitor, analyze, and report on digital sales activity, trends, and customer experience insights.
- Act as a backup for the inside sales/counter team as needed.
Position Requirements
Required:
- High School Diploma or GED
- 5 years’ experience in digital marketing, sales, and/or customer service
- Computer skills; CRM, Outlook and Teams and the ability to learn CAT/MacAllister/Michigan Cat systems
- Excellent analytical skills, including the ability to interpret and apply policies, procedures, guidelines and laws as well as developing and managing projects that require this skill set
- Excellent communication skills, including verbal, written and listening skills
- Strong multitasking abilities, detail-oriented and self-motivated
- Ability to build and maintain effective customer and professional relationships through strong interpersonal skills with emphasis on relationship-building and consistent demonstration of solid professional judgment
- Professional demeanor with both internal and external contacts including personal appearance and friendly, courteous treatment of peers, and people at all levels inside and outside the organization
Preferred:
- Associate’s or bachelor’s degree in business related field (Marketing, Business Administration, etc.)
- Experience in a construction or mechanical environment/industry
MacAllister Machinery Co Inc. is an Equal Opportunity Employer (EEO).
Source : MacAllister Machinery