E-Commerce Manager - Coast Guard Community Services Command

OMB NO: 1625-0120 Expiration Date: 01/30/2025Your Expertise + Our Mission = eCommerce Excellence!Announcement #: 6012Opening Date: 21 November 2024 Pay Plan/Series/Pay Band: NF-1101-05Closing Date: Until Filled Work Schedule: Full TimePosition: E-Commerce Manager Salary: NegotiableWho May Apply: All Sources Location: Chesapeake, VA - HQDUTIES:Oversee and optimize the online retail operations of our retail chain, driving sales growth, enhancing customer experience, and ensuring optimal functionality, user experience, and performance of shopcgx.com. Collaborate with cross-functional teams, including IT, marketing, and customer service, to maintain and improve the website. Administer, evaluate, and analyzing plans, policies and procedures for ecommerce operational goals including sales, gross profit, inventory, staffing, expenses, and productivity. Develop and execute initiatives to drive online sales growth, meeting or exceeding set targets. Utilize data-driven insights to identify opportunities for upselling, cross-selling, and other revenue- generating strategies. Identify and capitalize on market trends, competitor activities, and emerging technologies to stay ahead in the ecommerce landscape. Overall online product management. Coordinate with the merchandising team to ensure accurate and up-to-date product listings, pricing, and inventory levels. Implement effective product categorization and search functionalities to enhance the online shopping experience. Collaborate with the marketing team to develop and execute digital marketing campaigns, including email marketing, social media, and paid advertising, to drive traffic and sales. Utilize data analytics to measure and optimize the effectiveness of marketing efforts. Collaborate with Customer Experience. Partner on implementing strategies to enhance the overall customer journey, from website navigation to checkout and post-purchase experience. Manage overall Analytics and Reporting. Regularly analyze key ecommerce metrics and key performance indicators (KPIs) to assess the effectiveness of strategies and identify areas for improvement. Provide regular reports and insights to senior management on ecommerce performance. Perform site maintenance testing to ensure code updates are still meeting industry norms. Collaborate with Director of Marketing and e-Commerce, marketing managers and customer experience managers to develop tech stack and add CX software solutions as needed. Build custom workflow solutions that leverage Shopify apps to help scale the CGX ecommerce business. Integrate existing ERP system with Shopify. Connect CX apps across the CGX business with ecommerce automation. i.e. Constant Contact, Zendesk, Narvar, Unbxd, Lytho. High level of responsibility surrounding the technical ecommerce details and workflow implementation of various productions, ensuring applications and/or systems can be easily maintained and continue to grow with an expanding business. Supervises Ecommerce staff. Plans, organizes, assigns, advises, counsels, oversees budget and strategy. Directs assignments, answers questions, completes work performance reviews; approves and monitors leave and determines staffing and training plans.Other duties as assigned.You will be evaluated for this position based on how well you meet the qualifications below. Your resume/application must demonstrate the required experience/education. Please see additional information on how your application is evaluated.QUALIFICATIONS REQUIRED:Minimum:1.Bachelor’s degree in business, Marketing, or a related field. Experience may be substituted for a degree on a year-for-year basis.2.Proven experience in ecommerce management, preferably in a retail chain setting.3.3 years’ experience managing ecommerce team, preferably in a retail chain setting.4.Strong understanding of ecommerce platforms, technology, and best practices.5.Excellent analytical skills with proficiency in data-driven decision-making.6.Familiarity with digital marketing strategies and tools.7.Strong project management skills and the ability to multitask in a fast-paced environment.8.Exceptional communication and interpersonal skills.Preferred (in addition to the minimum): 1.Proven experience managing Shopify platforms2.Advanced Google Analytics certification with the ability to analyze and draw conclusions from large amounts of data Shopify ecommerce web platform3.Demonstrated Proficiency in Google Tag Manager4.5 or more years of leadership experienceUSCG COMMUNITY SERVICES COMMAND COMPREHENSIVE BENEFITS: By choosing to work for the Coast Guard Community Services Command, you will enjoy one of the best benefit packages available anywhere. Benefit offerings are subject to applicable worker categories (Full-time, Part-time, Intermittent), location, position, and length of time in service.•Paid Annual and Sick Leave •Holiday Pay •Medical/Dental/Vision Insurance •Flexible/Dependent Spending Account •Pension Plan •401k Savings Plan •Life Insurance •Short Term/Long Term Disability •Tuition Assistance •Paid Parental Leave OTHER ESSENTIAL INFORMATION:-Selectee will be required to participate in Direct Deposit/Electronic Funds Transfer as the Standard method of payment for payroll and travel purposes.-Males born after 12/31/59 and at least 18 years of age must be registered with the Selective Service System, unless covered by an exemption under the Selective Service Law, in accordance with 5 U.S. Code 3378. Selectee will be required to provide a written statement regarding his registration status unless he is exempted by this statute.-Must satisfactorily complete a Federal Background check.HOW TO APPLYAdditional Information on how you will be evaluated:Your resume/application must demonstrate the required experience/education. Experience refers to paid and unpaid experience, including volunteer work done through the National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social, committee, sports, internships). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and leadership experience that translates directly to paid employment. Your resume is the key means we have for evaluating your skills, knowledge, and abilities as they relate to this position. Therefore, we encourage you to be clear and specific when describing your experience. You MUST submit a resume or any other written format in English of your choice which clearly identifies: (1) The announcement number, title and pay band of the job you are applying for, and, (2) Information such as full name; mailing address; country of citizenship (U.S. Citizenship required OR valid authorization to work in the US); highest Federal grade or NAF pay band held with job series, title, and dates held (if applicable); a statement requiring proof of veterans’ preference by means of DD 214; education; and relevant work experience including start/end dates, supervisor’s name and phone number, salary and title, series and grade if experience was with a non-appropriated fund instrumentality of the Federal government. You must also include a copy of your most recent performance appraisal if you are a current Federal or NAF employee. Applications may not be sent in franked Government envelopes; applications filed in this fashion will not receive consideration. If information is not complete, you may be excluded from consideration. The first application and/or resume submitted for a specific requisition will be considered the only submission. Any duplicate submissions to the same requisition will not be considered. The application date will be used in determining these factors.Outside Candidates: To apply, please visit our website at https://shopcgx.com and click on “Careers” at the bottom of the page. Internal Candidates: Sign into ADP Workforce now. Click on Myself/Talent/Career Center.Search by location or Job Title for: E-Commerce Manager - FT 6012Chesapeake, VA, USEqual Employment Opportunity: All candidates will be considered without regard to any non-merit factor such as race, color, religion, sexual orientation, national origin, age, disability, or marital status. PRIVACY ACT NOTICEAuthority: The U.S. Coast Guard rates applicants under the authority of Title 5 of U.S. Code, Sections 301, 1104, 1302, 2103, 3301, 3304, Executive Order 9397, and Departmental Regulations.Principal Purpose: To collect information needed to determine how well an applicant’s education and work experience qualify them for the job they are applying for.Routine Use: This information provided will be shared with the hiring manager and interview panel members. It may also be shared in response to a request for discovery or for appearance of a witness, information that is relevant to the subject matter involved in a pending judicial or administrative proceeding.Disclosure: Voluntary, however, failure to disclose requested information may result in an applicant not receiving consideration for a position in which the information is needed. Paperwork Reduction Act Statement: An agency may not conduct or sponsor an information collection, and a person is not required to respond to this information unless it displays a current valid OMB control number and an expiration date. The control number for this collection is OMB 1625-0120, expiration 01/30/2025. The estimated average time to complete this application is 40 minutes. If you have any comments regarding the burden estimate you can write to U.S. Coast Guard, Community Services Command, 510 Independence Parkway, Suite 500, Chesapeake, VA 23320.