E-Commerce Lead at Diamond Assets

Company Overview

It’s not enough to have the right technology today, you must have a plan for tomorrow, too. At Diamond Assets we service schools, businesses, and governments by creating sustainable technology plans that ensure equitable access to technology for their current fleet but also well into the future. In addition, we take pride in delivering the highest-quality refurbished Apple products at an affordable price. Through our lifecycle through upcycle approach, we strive to meet our mission of providing equitable and affordable access to technology.

Position: E-Commerce Lead
The role of an eCommerce Lead is dynamic and requires a combination of strategic thinking, technical knowledge, and marketing skills to drive online sales and maintain a competitive edge in the digital marketplace. They play a crucial role in the success of an eCommerce business by optimizing its online presence, customer experience, and overall performance.Responsibilities

1. Website Management: Managing the eCommerce website, ensuring listings and pricing are up to date to optimize sales.
2. Product Management: Overseeing the product catalog, including product listings, descriptions, images, and pricing. This may involve adding new products, removing outdated ones, and ensuring accurate and consistent product information.
3. Inventory Management: Monitoring and controlling FBA inventory levels to avoid stockouts and overstock situations.
4. Pricing and Promotions: Setting and adjusting product prices, as well as planning and executing promotional campaigns and discounts to attract and retain customers.
5. Customer Experience: Ensuring a seamless and positive online shopping experience for customers, including fast and secure checkout processes, responsive customer support, and easy navigation.
6. Analytics and Reporting: Analyzing eCommerce performance metrics, such as traffic, conversion rates, and revenue, and using this data to make data-driven decisions and improvements.
7. 3^rd party customer support relationship management
8. Technology and Platform Integration: Staying updated with eCommerce technology trends and coordinating the integration of new features and tools to enhance the online shopping experience.
9. Revenue budgeting and Financial Management: Managing the eCommerce budget, tracking expenses, and forecasting revenue and expenses.
10. Compliance and Security: Ensuring that the eCommerce platform complies with relevant laws and regulations and implementing security measures to protect customer data.

Skills, Knowledge and Experience:

• Minimum 3 to 5 years’ experience in a similar role
• Bachelors’ degree in Digital Marketing or related field.
• Knowledge of ecommerce marketplace platforms
• Confidence developing and overseeing retail and eCommerce-focused digital marketing strategies.
• Excellent understanding ecommerce marketplace platforms
• Confidence in sales analysis, reporting tools and optimization.